Bilingual Spanish-English Emergency Customer Care Agent

Sutherland Global; Virginia Beach (VA); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision benefits

Paid training and PTO

Advancement opportunities

Descrizione del lavoro

Sutherland Global in Virginia Beach is hiring a bilingual Emergency Customer Service Representative to support a public utility client. You will handle calls, emails, chats, and correspondence to resolve service requests, billing questions, and outage-related issues.

The role requires fulltime availability, excellent communication, and ability to educate customers on energy choices. Join a 24/7 operation with training, benefits, and advancement opportunities.

Competenze

• Excellent verbal and written communication skills.
• Bilingual in Spanish and English (testing sent upon application submission).
• Fulltime availability.
• Driven by solving problems and meeting goals.
• Familiar with Microsoft Office.
• Experienced in customer service with strong multi-tasking skills.
• High school diploma or equivalent.

Mansioni

• Deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence.
• Handle various types of customer service calls (e.g. service requests, billing questions, energy conservation advice).
• Handle calls related to power outages and emergency situations.
• Be an active listener and use probing questions to provide resolutions.
• Educate customers on energy suppliers and energy choice programs.

Conoscenze

Bilingual Spanish/English

Verbal and written communication

Fulltime availability

Multitasking

MS Office

Customer service

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Sutherland Global in Virginia Beach is hiring a bilingual Emergency Customer Service Representative to support a public utility client. You will handle calls, emails, chats, and correspondence to resolve service requests, billing questions, and outage-related issues.

The role requires fulltime availability, excellent communication, and ability to educate customers on energy choices. Join a 24/7 operation with training, benefits, and advancement opportunities.