Hybrid CSR I — Bilingual Support Specialist

WSP Global Inc.; Concord (CA); Hybrid; USD 26,000 - 37,000; Full time

Job summary

WSP Global Inc. in Concord, CA seeks a Customer Service Representative I for a hybrid role with an onsite office presence. Training will be onsite for ~3 weeks, with typical hours 8:00 a.m.–5:00 p.m. and occasional extended hours. Base pay is $23.00 per hour, plus $0.50/hr for Clipper experience or language skills.

The CSR I handles inbound inquiries via phone, email, and chat, builds relationships, and promotes self-service options while maintaining accurate records.

Qualifications

• Excellent phone etiquette and strong verbal communication.
• Prompt, friendly service and reliability.
• Able to work in a fast-paced environment with accuracy.

Responsibilities

• Be primary contact for customers addressing service issues.
• Respond to inquiries via phone, email, chat or text.
• Educate customers on self-service options.
• Update account information and maintain records.
• Open cases and process account-related requests.
• Meet productivity and quality goals.

Skills

Phone etiquette

Verbal communication

Attendance & punctuality

Teamwork

Quick learner

Typing 40 wpm

Bilingual Spanish

Bilingual Mandarin

Bilingual Cantonese

Education

High school diploma or GED

Job description

WSP Global Inc. in Concord, CA seeks a Customer Service Representative I for a hybrid role with an onsite office presence. Training will be onsite for ~3 weeks, with typical hours 8:00 a.m.–5:00 p.m. and occasional extended hours. Base pay is $23.00 per hour, plus $0.50/hr for Clipper experience or language skills.

The CSR I handles inbound inquiries via phone, email, and chat, builds relationships, and promotes self-service options while maintaining accurate records.