Bilingual Emergency CS Rep (Spanish/English) – 24/7 Support

Sutherland; Virginia Beach (VA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Hourly rate

Medical, dental and vision benefits

Paid training

PTO

Advancement opportunities

Monthly rewards & recognition programs

Employee Discounts

EAP & Health and Wellness programs

Job summary

Sutherland in Virginia Beach seeks bilingual Emergency Customer Service Representatives to support a public utility client. This role handles calls, emails, chats for service requests, outages, billing questions, and energy conservation guidance.

You must be fluent in Spanish and English, be available full-time including weekends, and have strong communication and multitasking skills. We offer benefits, paid training, and opportunities for advancement.

Qualifications

• Fluent bilingual in Spanish and English; testing available after application.
• Full-time availability, including weekends and holidays as needed.
• Strong problem-solving and goal-oriented mindset.
• Proficient with Microsoft Office applications.
• Customer service experience with multitasking ability.

Responsibilities

• Handle various customer service calls (service requests, billing, energy tips).
• Answer calls related to power outages and emergency situations.
• Listen actively and use probing questions to resolve issues.
• Educate customers about energy suppliers and programs.

Skills

Bilingual Spanish/English

Communication skills

Customer service

Multitasking

Verbal and written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Sutherland in Virginia Beach seeks bilingual Emergency Customer Service Representatives to support a public utility client. This role handles calls, emails, chats for service requests, outages, billing questions, and energy conservation guidance.

You must be fluent in Spanish and English, be available full-time including weekends, and have strong communication and multitasking skills. We offer benefits, paid training, and opportunities for advancement.