Empathetic CSR | Bilingual, Dispatch & Billing

Skylands Energy Service Inc; Raritan (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

HSA/HRA health plan

Life insurance

Access to NJM auto and homeowners'_ins

Job summary

Skylands Energy Service Inc. is seeking a Customer Service Representative to interact with customers, identify needs, process requests, and escalate when needed.

The ideal candidate will be friendly, computer savvy, and able to stay calm under pressure while delivering empathetic service. Applicants should have a high school diploma, prior CSR or similar experience, comfort with computers and customer management software, and excellent communication skills.

Qualifications

• High school diploma or GED required.
• Previous experience as a CSR or in a similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Bilingual candidates will be favorably reviewed.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.

Skills

Phone skills

Verbal communication

Active listening

Calm under pressure

Highly organized

Education

High school diploma/GED

Tools

Customer management software

Job description

Skylands Energy Service Inc. is seeking a Customer Service Representative to interact with customers, identify needs, process requests, and escalate when needed.

The ideal candidate will be friendly, computer savvy, and able to stay calm under pressure while delivering empathetic service. Applicants should have a high school diploma, prior CSR or similar experience, comfort with computers and customer management software, and excellent communication skills.