Hybrid Behavioral Health Access Coordinator

Mass General Brigham Incorporated; Somerville (MA); Hybrid; USD 31,000 - 39,000; Part time

Benefits offered by this job

Hybrid work location

Per diem shifts

Job summary

Mass General Brigham Incorporated is seeking a Resource Specialist to remotely support behavioral health services across emergency departments, medical floors, and inpatient units. The role reports to the Program Manager and collaborates with the access team and stakeholders systemwide to improve patient throughput and access.

The position requires a Bachelor’s degree (Master’s preferred) with experience in mental health care, and strong written and verbal communication skills.

Qualifications

• Bachelor’s degree required; master’s degree preferred in Social Work, Psychology, or Health Care.
• Experience in the mental health care field appreciated.
• Excellent written and verbal communication skills.

Responsibilities

• Facilitate referrals for behavioral health care across multiple EDs, medical/surgical units and inpatient units.
• Monitor system-wide capacity to guide placement.
• Coordinate with multidisciplinary teams internally and externally.
• Document and track tasks in Epic or other systems.
• Assist with data collection, analysis (Excel) and reporting (PowerPoint).
• Handle calls, emails, and chats for central access and admissions support.
• Provide cross-coverage for admissions and bed searches; support inpatient throughput.

Skills

Excellent judgment

Organizational skills

Multitask effectively

Team collaboration

Education

Bachelor’s degree

Master’s degree preferred

Tools

Excel

Word

PowerPoint

Teams

Job description

Mass General Brigham Incorporated is seeking a Resource Specialist to remotely support behavioral health services across emergency departments, medical floors, and inpatient units. The role reports to the Program Manager and collaborates with the access team and stakeholders systemwide to improve patient throughput and access.

The position requires a Bachelor’s degree (Master’s preferred) with experience in mental health care, and strong written and verbal communication skills.