Hybrid Banking: Customer Experience Specialist

Huntington National Bank; Westerville (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Huntington National Bank in Westerville, OH is seeking a Customer Experience Banker to be a financial concierge for walk-in customers. You will help clients meet goals by identifying needs and recommending deposit, loan, and other banking products, while delivering accurate transactions and exemplary service.

This role emphasizes proactivity, relationship growth, and education about bank services and technology, with a collaborative, inclusive team environment.

Qualifications

• 1 year or more in customer service in banking or financial services.
• Cash handling experience.
• Comfort with mobile and online banking.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on deposit and lending products.
• Grow customer relationships through a disciplined sales process.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate sales, customer service, relationship management and banking knowledge.
• Other duties as assigned.

Skills

Customer service

Sales

Banking knowledge

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank in Westerville, OH is seeking a Customer Experience Banker to be a financial concierge for walk-in customers. You will help clients meet goals by identifying needs and recommending deposit, loan, and other banking products, while delivering accurate transactions and exemplary service.

This role emphasizes proactivity, relationship growth, and education about bank services and technology, with a collaborative, inclusive team environment.