Hybrid Banking Concierge: Customer Experience

Huntington; London, Northern (OH, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Huntington in London, OH is hiring a Customer Experience Banker to serve walk-in customers as a Financial Concierge. You’ll retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and handling transactions with accuracy, while delivering outstanding service.

Responsibilities include proactive outreach, referrals, educating customers on banking services, and maintaining compliance with policies.

Qualifications

• High School Diploma or GED with 1 year customer service or similar role, or a Bachelor’s Degree.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products and banking services.
• Grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Sales

Relationship management

Communication

Presentation

Cash handling

Tech literacy

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Huntington in London, OH is hiring a Customer Experience Banker to serve walk-in customers as a Financial Concierge. You’ll retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and handling transactions with accuracy, while delivering outstanding service.

Responsibilities include proactive outreach, referrals, educating customers on banking services, and maintaining compliance with policies.