Hybrid Banking Associate: Teller & Service Expert

Eastern Bank Careers; Salem (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Retirement plan

Total Rewards

Job summary

Eastern Bank in Salem, MA is hiring a Service Associate to blend customer service and teller duties at the Central Street location. The role involves handling deposits, loan applications, and cross-selling opportunities while delivering friendly, accurate service.

Starting pay is $22.00 per hour, with additional compensation possible. The position emphasizes compliance, relationship-building, and the ability to learn product details to support customers.

Qualifications

• High school diploma or equivalent required
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred
• Some banking experience is preferred (e.g., teller or otherwise) is a plus
• Basic business acumen and professionalism is a must
• The ability to communicate information and ideas so others will understand
• Ability to build relationships and strong alliances across the organization
• Ability to quickly learn all details about the products and services offered by the bank

Responsibilities

• Performs duties of a traditional branch customer service representative and teller.
• Processes deposits to customer accounts and provides receipts.
• Prepares and processes loan applications; closes loans for applicable business lines.
• Makes referrals to other bank lines and third-party partners.
• Proactively contacts high-value customers to retain and grow the portfolio.
• Ensures operational compliance and adherence to policy.
• Handles daily account maintenance and service issues as needed.
• Supports quarterly sales targets and product knowledge.

Skills

Customer service

Sales experience

Multitasking

Communication

Independent worker

Technical literacy

Education

High school diploma or equivalent

Job description

Eastern Bank in Salem, MA is hiring a Service Associate to blend customer service and teller duties at the Central Street location. The role involves handling deposits, loan applications, and cross-selling opportunities while delivering friendly, accurate service.

Starting pay is $22.00 per hour, with additional compensation possible. The position emphasizes compliance, relationship-building, and the ability to learn product details to support customers.