Hybrid B2B Omnichannel Program Lead

Lenovo; Morrisville (NC); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Lenovo is hiring for a Global Omnichannel Program Manager based in Morrisville, NC. The role focuses on building and scaling programs to expand direct B2B eCommerce reach, improve customer journeys, and increase Lenovo direct share across VAR, mid-market, retail, digital, and sales-assisted channels.

The position reports to the Director of Enterprise Pro with dotted line to the Director of Lenovo Pro. It requires a hybrid schedule onsite 3 days/week and remote 2 days/week at the Morrisville

Qualifications

• 5 years of Experience with Omnichannel Programs.
• 8 years of Experience with B2B eCommerce program management, Merchandising, and Marketing.
• Bachelor's degree in Business, program management, marketing or related field.

Responsibilities

• Deeply understand how B2B customers prefer to buy technology products and solutions.
• Develop new strategies and execute programs that drive the adoption of direct B2B eCommerce solutions.
• Create experiences that smoothly move customers from multiple entry points to the appropriate level of service that meets their business needs, regardless of size of business.
• Build strategies that deepen B2B customer relationships and move them up the value chain as they grow, and their needs evolve.
• Identify growth opportunities to increase customer acquisition, share, conversion, repeat purchase, and lifetime value.
• Capture and scale best practices across Geos, reducing duplication and accelerating adoption of proven approaches.
• Partner with Geo teams to assess local opportunities, prioritize initiatives, and create actionable market playbooks.
• Serve as the cross-functional program lead, aligning stakeholders around customer needs, business priorities, deliverables, and decisions.
• Use customer insights, market data, and program performance to shape strategy and recommend improvements.

Skills

Omnichannel Programs

B2B eCommerce

Cross-functional influence

Data-driven decisions

Education

Bachelor's degree in Business, program management, marketing or related field

Tools

Excel

MS Dynamics

PowerPoint

BI tools

MS Office Suite

Job description

Lenovo is hiring for a Global Omnichannel Program Manager based in Morrisville, NC. The role focuses on building and scaling programs to expand direct B2B eCommerce reach, improve customer journeys, and increase Lenovo direct share across VAR, mid-market, retail, digital, and sales-assisted channels.

The position reports to the Director of Enterprise Pro with dotted line to the Director of Lenovo Pro. It requires a hybrid schedule onsite 3 days/week and remote 2 days/week at the Morrisville