Global Onsite Delivery Lead: Cost & CX Excellence

Lenovo; Morrisville (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Lenovo in Morrisville, NC is seeking a seasoned Program Manager for onsite delivery. You will own cost, customer experience, and end-to-end delivery processes. You will harmonize IT and processes across geos and business groups, optimize service levels, and lead partnerships with global and local partners.

Strong PM, analytical and communication skills are essential. This role requires 10–15 years of relevant experience and a Bachelor's degree, with a focus on driving cross-functional

Qualifications

• 10–15 years of relevant experience.
• Bachelor's degree or higher.

Responsibilities

• End-to-end responsibility for onsite delivery cost.
• End-to-end responsibility for onsite delivery customer experience.
• Harmonizing the onsite delivery (IT and processes) across the Geos, BGs and segments.
• Optimize the service levels based on customer requirements focusing on cost and CX.
• One team - strong collaboration with the Geo teams for best practice sharing, local & global innovation and initiatives.
• Manage global onsite delivery partners in collaboration with procurement and Geo focals.
• Supporting Geos in managing local independent service partners (partner management framework).

Skills

Project Management

Analytical Thinking

Data-driven mentality

Communication skills

Cross-functional collaboration

Ownership

Education

Bachelor's degree

Job description

Lenovo in Morrisville, NC is seeking a seasoned Program Manager for onsite delivery. You will own cost, customer experience, and end-to-end delivery processes. You will harmonize IT and processes across geos and business groups, optimize service levels, and lead partnerships with global and local partners.

Strong PM, analytical and communication skills are essential. This role requires 10–15 years of relevant experience and a Bachelor's degree, with a focus on driving cross-functional