Strategic Enterprise Customer Success Leader

Wolters Kluwer; Houston (TX); Sur place; USD 81 000 - 168 000; Plein temps

Avantages offerts par ce poste

Medical Plans

Dental Plans

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation Time

Paid Parental Leave

Résumé du poste

Wolters Kluwer in Houston is seeking a Customer Success Manager to help Legal Operations, Legal, Finance, and Technology stakeholders achieve measurable outcomes from WK ELM solutions. This is a strategic advisory role focused on adoption, health, value realization, and retention, not traditional support.

You will own customer success plans, conduct EBRs/QBRs, lead cross‑functional teams, and coordinate executive engagement to drive renewals and expansion.

Qualifications

• 7+ years in Customer Success, Strategic Account Management, or related field.
• Experience managing strategic, complex enterprise relationships.
• Proven ability to engage with senior executives and cross-functional leaders.
• Experience leading cross-functional teams in SaaS/enterprise software environments.
• Strong program management and multi-workstream leadership.

Responsabilités

• Develop and execute strategic customer success plans aligned to business objectives.
• Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
• Monitor customer health, adoption, and value realization; mitigate renewal risks.
• Build trusted relationships with senior stakeholders and act as the voice of the customer.
• Coordinate internal resources to deliver on customer commitments and drive renewals/expansion.

Connaissances

Strategic relationship management

Executive communication

Cross-functional leadership

Customer success metrics

Enterprise software adoption

Risk mitigation

Negotiation & renewal strategy

Description du poste

Wolters Kluwer in Houston is seeking a Customer Success Manager to help Legal Operations, Legal, Finance, and Technology stakeholders achieve measurable outcomes from WK ELM solutions. This is a strategic advisory role focused on adoption, health, value realization, and retention, not traditional support.

You will own customer success plans, conduct EBRs/QBRs, lead cross‑functional teams, and coordinate executive engagement to drive renewals and expansion.