Strategic Client Success Partner

Wolters Kluwer; Irvine (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A global legal services provider is seeking a Customer Success Associate in California to manage customer relationships and provide legal compliance services. The ideal candidate will have a Bachelor’s degree and at least two years of B2B customer service experience. Strong organizational skills and proficiency in Microsoft Office are essential. This role offers an opportunity to grow in a diverse and dynamic team environment.

Qualifications

• Bachelor’s degree from an accredited college/university or equivalent client service experience.
• Minimum of two years of B2B customer service experience, preferably in legal or related industry.

Responsibilities

• Deliver prompt and professional service through verbal and written communications.
• Provide consultative customer service and determine customer needs.
• Manage the full-life cycle of the order process efficiently.
• Develop and maintain positive working relationships with customers.

Skills

Customer service

Organizational skills

Time management

Problem-solving

Sales skills

Education

Bachelor’s degree or equivalent experience

2+ years B2B client service experience

Tools

SalesForce

Microsoft Office Suite

Job description

A global legal services provider is seeking a Customer Success Associate in California to manage customer relationships and provide legal compliance services. The ideal candidate will have a Bachelor’s degree and at least two years of B2B customer service experience. Strong organizational skills and proficiency in Microsoft Office are essential. This role offers an opportunity to grow in a diverse and dynamic team environment.