Proactive Customer Success Associate

Wolters Kluwer; Columbus (OH); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Customer Success Associate to advance customer onboarding, manage inquiries, and support renewals with a focus on retention and growth. You will monitor engagement data, provide training, and coordinate with teams to implement improvements.

The role emphasizes CRM proficiency, cross-functional collaboration, and a customer-centric approach to ensure targets and budgets are met while maintaining strong relationships.

Qualifications

• Enhanced communication skills for verbal and written interactions.
• Ability to tackle a broader range of issues with problem-solving.
• Basic analytical skills to track customer data and trends.
• Understanding of company products/services at a functional level.
• Proficiency with CRM tools for customer management.

Responsibilities

• Proactively support onboarding for new customers.
• Address and resolve a broad range of inquiries and issues.
• Assist with customer renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.
• Ensure implementation schedules, targets, and budgets are met.
• Collaborate with internal teams on customer feedback to improve products/services.
• Document detailed customer interactions and updates in CRM.
• Identify areas for service/product improvements based on feedback.
• Maintain and enhance strong client relationships.

Skills

Enhanced Communication

Intermediate Problem-Solving

Analytical Skills

Technical-Technical Proficiency

Advanced CRM

Customer Focus

Collaboration

Feedback Implementation

Tools

CRM Tools

Job description

Wolters Kluwer is seeking a Customer Success Associate to advance customer onboarding, manage inquiries, and support renewals with a focus on retention and growth. You will monitor engagement data, provide training, and coordinate with teams to implement improvements.

The role emphasizes CRM proficiency, cross-functional collaboration, and a customer-centric approach to ensure targets and budgets are met while maintaining strong relationships.