Hybrid Remote Customer Success Advisor

Wolters Kluwer; Chicago (IL); Hybrid; USD 37,700 - 63,200; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer N.V. is seeking a Customer Success Associate to join their team in Chicago. In this hybrid role, you will deliver prompt and professional service to customers, manage client relationships, and ensure compliance with legal requirements.

This requires a Bachelor's degree or equivalent experience, and strong B2B customer service skills are preferred. Join us to make a real difference and help businesses thrive.

Qualifications

• 2+ years of B2B client/customer service experience preferred.
• Experience within banking, insurance, hospitality, retail and/or legal industry is a plus.
• Ability to absorb product knowledge quickly and apply it to customer needs.

Responsibilities

• Deliver professional service through verbal and written communication.
• Manage the full life cycle of the order process and drive cross-selling opportunities.
• Develop and maintain positive relationships with customers.

Skills

Organizational skills

Analytical skills

Customer service

B2B experience

Education

Bachelor’s degree or equivalent B2B client service experience

Tools

SalesForce

Microsoft Office Suite

Job description

Wolters Kluwer N.V. is seeking a Customer Success Associate to join their team in Chicago. In this hybrid role, you will deliver prompt and professional service to customers, manage client relationships, and ensure compliance with legal requirements.

This requires a Bachelor's degree or equivalent experience, and strong B2B customer service skills are preferred. Join us to make a real difference and help businesses thrive.