Senior Customer Success Leader — Drive Adoption & Value

Wolters Kluwer; Houston (TX); On-site; USD 71,000 - 124,000; Full time

Job summary

Wolters Kluwer in the United States is seeking a Customer Success Specialist to help customers achieve measurable business outcomes and maximize value from WK ELM solutions. You will build strong relationships with stakeholders across Legal Operations, Legal, Finance, and Technology to drive adoption and retention.

You will own customer success plans, monitor health and risk, coordinate internal resources, and partner with cross-functional teams to deliver a consistent, high-quality customer

Qualifications

• 5+ years in Customer Success, Account Management, Consulting, or related field.
• 3+ years managing enterprise or complex customer relationships.
• Experience developing and executing customer success or account plans.
• Experience driving software adoption and customer engagement.

Responsibilities

• Develop and execute customer success plans tied to customer objectives.
• Establish and track measurable customer success criteria.
• Drive adoption and effective utilization of WK ELM solutions.
• Understand customer priorities and translate into actionable initiatives.
• Coordinate internal resources to deliver against customer objectives.

Skills

Customer Success

Account Management

SaaS experience

Cross-functional collaboration

Relationship management

Job description

Wolters Kluwer in the United States is seeking a Customer Success Specialist to help customers achieve measurable business outcomes and maximize value from WK ELM solutions. You will build strong relationships with stakeholders across Legal Operations, Legal, Finance, and Technology to drive adoption and retention.

You will own customer success plans, monitor health and risk, coordinate internal resources, and partner with cross-functional teams to deliver a consistent, high-quality customer