A/V Systems & IT Support Engineer

Quality Technology Services, LLC; Duluth (GA); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Bonus or commission eligibility

Paid time off

Volunteer days

Stock purchase plan

Holiday pay

Pet and legal insurance

Sabbatical program

Anniversary service award

Parental leave

Military benefits

Charitable matching

Scholarship for dependents

Wellness program

Tuition reimbursement

Job summary

Quality Technology Services, LLC (QTS) seeks an Enterprise IT Support Engineer I – A/V to support and troubleshoot AV equipment across conference and training spaces. The hybrid role also covers network needs related to AV systems and live event operations.

The ideal candidate has 3+ years in corporate AV, proficiency with Teams Rooms, andIP networking. The position is based in Duluth, GA with access to QTS benefits and growth opportunities.

Qualifications

• Associates degree or equivalent professional IT experience.
• Three+ years of A/V experience in a corporate environment.
• Experience supporting Teams Rooms or related product configuration management.
• Proficiency with audio visual components, integrations, and design.
• Solid understanding of IP networking.
• Experience running AV systems for events (Audio/Video/Lighting/Web).
• US Citizenship required due to federal contracts.

Responsibilities

• Set up, test, operate, and tear down AV equipment including conferencing systems and room control.
• Consult with customers to gather meeting requirements and recommend AV options.
• Coordinate hybrid and remote VC meetings and events.
• Assist in design, installation, configuration, and commissioning of AV systems.
• Run and close Helpdesk tickets for AV issues.
• Troubleshoot AV malfunctions and escalate with vendors as needed.
• Track stock levels of AV equipment.

Skills

Audio Visual

IP networking

Microsoft Teams Rooms

A/V systems

Event support

Customer service

Education

Associates degree in IT related field

Tools

QSYS control systems

Video conferencing equipment

Job description

Quality Technology Services, LLC (QTS) seeks an Enterprise IT Support Engineer I – A/V to support and troubleshoot AV equipment across conference and training spaces. The hybrid role also covers network needs related to AV systems and live event operations.

The ideal candidate has 3+ years in corporate AV, proficiency with Teams Rooms, andIP networking. The position is based in Duluth, GA with access to QTS benefits and growth opportunities.