Enterprise IT Support Engineer - A/V

QTS; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) retirement plan with company-m

Paid holidays and paid time off

Volunteer days & wellness program

Tuition assistance

Job summary

QTS, a global leader in digital infrastructure, seeks an Enterprise IT Support Engineer I - A/V to support conference rooms and mixed AV spaces in a hybrid environment. You will configure, test, and maintain AV systems and assist with network-related AV tasks.

The role requires 3+ years of AV experience, familiarity with Teams Rooms, IP networking, and event AV operations; US citizenship is required for federal contracts. Join a team delivering cutting-edge data center solutions.

Qualifications

• Associate degree in IT or equivalent experience.
• Three or more years of A/V experience in a corporate environment.
• Experience supporting Microsoft Teams Rooms or related product configuration management.
• Proficient with audio visual components, integrations, management and design.
• Solid understanding of IP networking.
• Experience running AV systems for events: Audio, Video, Lighting, and Web Stream.
• US Citizenship for this position is required by law due to federal customer contracts.

Responsibilities

• Set up, test, operate, and tear down AV equipment including video conferencing, microphones, cameras and audio systems.
• Meet with internal/external customers to gather meeting requirements and recommend AV options.
• Coordinate and troubleshoot hybrid and remote VC meetings and events.
• Assist in design, installation, configuration and commissioning of AV integrated systems.
• Run Help request problem tickets and troubleshoot AV malfunctions, escalating to vendors as needed.
• Track and maintain stock levels of AV equipment.

Skills

A/V systems deployment

Teams Rooms configuration

IP networking

Customer-facing communication

Event AV operations

Project management

Education

Associate degree in IT or equivalent

Tools

QSYS control systems

Job description

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

Job Overview

The Enterprise IT Support Engineer I -A/V is responsible for the support and troubleshooting of all A/V equipment and A/V enabled spaces which includes: conference room MTR systems, larger training room systems, and production ready auditoriums. This hybrid role will also support network needs that pertain to AV systems. The ideal candidate will be well versed in A/V operations and troubleshooting with both integrated systems and live event operations.

Responsibilities

• Assist with the setup, testing, operation, and tearing down of audio visual equipment; e.g. video conferencing equipment, microphones, cameras, audio systems, and operation of integrated A/V systems.
• Meet with internal and external customers to gather meeting requirements, provide customers overview of their A/V options and make recommendations.
• Coordinate, test, run and troubleshoot hybrid and fully remote VC meetings and events.
• Coordination and participation in design, installation, configuration and commissioning of AV integrated systems.
• Run Help request problem tickets.
• Troubleshoots and diagnoses AV system malfunctions to eliminate problems quickly, partnering with our vendor for issues that require escalation.
• Track and maintain stock levels of A/V equipment.

Basic Qualifications

• Associates degree in IT related field or equivalent professional experience.
• Three or more years of A/V experience in a corporate or professional environment.
• Prior experience supporting Microsoft Teams Rooms or related product configuration management.
• Proficient with audio visual components, integrations, management and design.
• Solid understanding of IP networking.
• Experience with running audio visual systems for events: Audio, Video, Lighting, and Web Stream.
• US Citizenship for this position is required by law due to federal customer contracts.

Preferred Qualifications

• Professional certifications (CTS, CTS-D, CTS-I).
• One or more years of experience with MTR VTC infrastructure including software and hardware management.
• Extensive experience working with QSYS control systems.

Knowledge, Skills and Abilities

• Excellent interpersonal skills with the ability to interface with all levels of the organization.
• Self-starter with the ability to work independently in a fast-paced team environment.
• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor.

Total Rewards

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexibly spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

Additional Benefit Programs

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)