Hybrid Auto Claims Desk Adjuster - Training & Licensing

Liberty Mutual Insurance; Spokane (WA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Flexible work options

Career development

Employee Resource Groups

Job summary

Liberty Mutual Insurance in Washington State is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. This role involves handling high-volume scenarios with empathy, in a hybrid setting requiring two in-office days monthly.

Training and licensing are included, with ongoing development and a focus on customer-centric service. The position emphasizes integrity, teamwork, and delivering on the promise to our customers.

Qualifications

• Engaging, outgoing personality with passion for helping customers.
• Ability to think critically and use resources in a virtual environment.
• Excellent oral and written communication, decision-making, and organization.
• Strong typing and multitasking in a structured paperless setting.
• Familiar with multiple systems during virtual training and claims handling.
• College degree preferred or 1–3 years of related customer service or insurance knowledge.
• US-based employees only.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers who have just been in an accident and provide assistance.
• Manage multiple moving pieces with strong organizational skills.
• Represent the Liberty brand and deliver on our promise.
• Adapt to in-office or home work environments.

Skills

Customer service

Communication

Critical thinking

Time management

Typing

Multi-tasking

Job description

Liberty Mutual Insurance in Washington State is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. This role involves handling high-volume scenarios with empathy, in a hybrid setting requiring two in-office days monthly.

Training and licensing are included, with ongoing development and a focus on customer-centric service. The position emphasizes integrity, teamwork, and delivering on the promise to our customers.