Auto Claims Desk Adjuster — Hybrid, No Experience Needed

Liberty Mutual Insurance; Post Falls (ID); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Liberty Mutual Insurance is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish, with licensed claims support and paid training included.

This hybrid role requires empathy, strong organizational skills, and the ability to manage multiple systems during virtual training and in the claims workflow. A positive service orientation and brand representation are essential.

Qualifications

• Engaging, outgoing personality with passion for helping customers.
• Able to think critically, use resources and seek answers when needed in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Manage many moving pieces with strong organizational and time-management skills.
• Engage customers post-accident with empathy and focus on resolving claims efficiently.

Skills

Empathetic service

Critical thinking

Oral and written communication

Typing & multitasking

Systems knowledge

Claims operations understanding

Degree preferred / insurance knowledge

Education

College degree preferred

Job description

Liberty Mutual Insurance is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish, with licensed claims support and paid training included.

This hybrid role requires empathy, strong organizational skills, and the ability to manage multiple systems during virtual training and in the claims workflow. A positive service orientation and brand representation are essential.