Auto Claims Specialist - Hybrid, Paid Training & Licensing

Liberty Mutual Insurance; Coeur d'Alene (ID); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Liberty Mutual Insurance is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish, using strong problem-solving and organizational skills.

This hybrid role (2 days per month in the Liberty Lake, WA office) includes paid training and licensing; no claims experience is required at start, and the focus is on empathetic, customer-centric service.

Qualifications

• An engaging, outgoing personality and passion for helping customers.
• Able to think critically, use resources and seek answers when needed in a virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Demonstrate strong organizational and time-management skills.
• Engage customers who have been in an accident with empathetic service.
• Represent the Liberty brand and deliver on our promise.
• Coordinate with multiple teams to resolve claims efficiently.

Skills

Engaging personality

Critical thinking

Oral and written communication

Organizational skills

Time management

Problem solving

Customer service focus

Education

College degree preferred

Job description

Liberty Mutual Insurance is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish, using strong problem-solving and organizational skills.

This hybrid role (2 days per month in the Liberty Lake, WA office) includes paid training and licensing; no claims experience is required at start, and the focus is on empathetic, customer-centric service.