Hybrid Auto Claims Adjuster — Property & Damage

Liberty Mutual Insurance; Weatogue (CT); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Liberty Mutual Insurance in a hybrid setting offers in-person collaboration and the flexibility of remote work for focused tasks. The Commercial Insurance Claims Representative role involves reviewing and processing simple to straightforward commercial claims within policy and legal requirements.

You will join a claims team with a fast‑growing company and have access to comprehensive benefits. The position emphasizes education and training paid by Liberty Mutual for eligible employees.

Qualifications

• Bachelor’s degree preferred; high school diploma or equivalent required.
• 1–2 years of claims handling experience preferred.
• Strong customer service, communication, and technology skills.

Responsibilities

• Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
• Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
• Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
• Determines and negotiates settlement amount for damages claimed within assigned authority limits.
• Write simple to moderately complex property damage estimates or review auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
• Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Skills

Customer service

Multi-system navigation

Communication

Organization

Technology

Education

Bachelor's Degree

High school diploma or equivalent

Job description

Liberty Mutual Insurance in a hybrid setting offers in-person collaboration and the flexibility of remote work for focused tasks. The Commercial Insurance Claims Representative role involves reviewing and processing simple to straightforward commercial claims within policy and legal requirements.

You will join a claims team with a fast‑growing company and have access to comprehensive benefits. The position emphasizes education and training paid by Liberty Mutual for eligible employees.