Auto Claims Desk Adjuster — Paid Training & Hybrid Role

Liberty Mutual Insurance; Mesa (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

Licensing included

Hybrid work

Job summary

Liberty Mutual Insurance is seeking an Auto Claims Representative in a hybrid Chandler, AZ role. You will guide insureds and claimants through the auto claims process, starting from the initial report to final settlement, with a strong focus on customer care.

No prior claims experience is required; paid training and licensing are included, and the position supports a flexible in-office and remote work pattern for qualified candidates.

Qualifications

• Engaging, outgoing personality with passion for helping customers.
• Ability to think critically and use resources in a virtual environment.
• Excellent oral and written communication, decision-making, and organizational skills.
• Strong typing and multitasking in a paperless work environment.
• Familiar with using multiple systems during virtual training and claims handling.
• General understanding of claim operations and stakeholders.
• Bachelor's degree preferred, or 1-3 years of related customer service experience.
• US-based employees only.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage with customers who have been in an accident to provide support and solutions.
• Represent the Liberty brand and deliver on our promise in interactions.
• Adapt to office or home environments and varying schedules to meet customer needs.
• Ensure customers receive exactly what they paid for and understand next steps.

Skills

Customer service

Communication

Problem solving

Time management

Organizational skills

Typing

Education

College degree preferred

1-3 years customer service experience

Tools

Claims systems

Job description

Liberty Mutual Insurance is seeking an Auto Claims Representative in a hybrid Chandler, AZ role. You will guide insureds and claimants through the auto claims process, starting from the initial report to final settlement, with a strong focus on customer care.

No prior claims experience is required; paid training and licensing are included, and the position supports a flexible in-office and remote work pattern for qualified candidates.