Auto Claims Desk Adjuster — Hybrid, Paid Training & Licensing

Liberty Mutual Insurance; Tempe (AZ); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Liberty Mutual Insurance is hiring an Auto Claims Representative in Chandler, AZ. This role guides insureds and claimants through the auto claims process from start to finish, with paid training and licensing included.

The position offers a hybrid work arrangement, requiring two in-office days per month and a strong focus on service quality. Successful candidates bring empathy, a customer-first mindset and solid organizational skills to manage high-volume, fast-paced claims in a supportive team.

Qualifications

• An engaging, outgoing personality and passion for helping customers
• Able to think critically, use resources and seek answers when needed in virtual environment
• Excellent oral, written, decision-making and organizational skills
• Strong typing and multi-tasking capabilities in a structured paperless work environment
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.
• Only open to US based employees.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Manage high-volume, fast-paced environment with efficiency and care.
• Demonstrate strong organizational skills and time management as you handle claims.
• Engage customers who have just been in an accident and provide supportive, accurate guidance.

Skills

Customer service

Empathy

Critical thinking

Oral & written communication

Typing

Time management

Multitasking

Claims systems knowledge

Education

College degree preferred

Job description

Liberty Mutual Insurance is hiring an Auto Claims Representative in Chandler, AZ. This role guides insureds and claimants through the auto claims process from start to finish, with paid training and licensing included.

The position offers a hybrid work arrangement, requiring two in-office days per month and a strong focus on service quality. Successful candidates bring empathy, a customer-first mindset and solid organizational skills to manage high-volume, fast-paced claims in a supportive team.