Hybrid Associate Director, Records Management

Excelsior; United States; Hybrid; USD 63,000 - 70,000; Full time

Job summary

Excelsior is seeking an Associate Director of Records Management to oversee core academic records functions, ensure regulatory compliance, and support service quality for students, faculty, and partners. The role leads Records Management staff and collaborates across the Registrar's Office and IT.

The position is full-time and hybrid, requiring a minimum of two days at the Albany home office with remaining days remote, and may include evening/weekend hours as needed.

Qualifications

• Bachelor's degree from a regionally accredited college/university.
• 3–5 years of experience in a Registrar's Office or similar academic operations.
• Strong knowledge of FERPA, accreditation standards, and academic policies.
• Experience with student information systems (SIS).
• Excellent communication and customer service skills.
• Analytical, detail-oriented, and problem-solving abilities.

Responsibilities

• Provide training, guidance, and supervision to Records Management staff.
• Oversee accuracy, maintenance, and security of academic records in SIS.
• Ensure FERPA compliance and data governance standards.
• Monitor data quality and reporting needs.
• Support escalated inquiries from students, faculty, and staff.
• Collaborate with Advising, Admissions, and other units to resolve complex cases.
• Develop documentation, processes, and staff training.
• Partner with IT for system updates, enhancements, integrations.
• Participate in strategic initiatives and cross-department projects.
• Assist in testing system changes with institutional research teams.

Skills

Attention to detail

Analytical skills

Problem solving

Communication

Customer service

Team leadership

Education

Bachelor's degree

Master's degree (preferred)

Tools

SIS (Student Information System)

Job description

Excelsior is seeking an Associate Director of Records Management to oversee core academic records functions, ensure regulatory compliance, and support service quality for students, faculty, and partners. The role leads Records Management staff and collaborates across the Registrar's Office and IT.

The position is full-time and hybrid, requiring a minimum of two days at the Albany home office with remaining days remote, and may include evening/weekend hours as needed.