Hybrid Associate Director, Records Management & Compliance

Excelsior University; City of Albany (NY); Hybrid; USD 63,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement plan

Job summary

Excelsior University is seeking an Associate Director of Records Management to lead the Office of the Registrar’s core operations in Albany, NY. This hybrid role requires two days in the home office with remaining days remote, and may include evening/weekend hours.

The role emphasizes supervising staff, ensuring FERPA compliance, data integrity, and collaboration with academic and administrative units to resolve complex cases.

Qualifications

• Bachelor’s degree and 3–5 years in a Registrar’s Office or related role.
• Strong knowledge of FERPA, accreditation standards, and academic policies.
• Excellent attention to detail, analytical and problem-solving skills.
• Excellent communication and customer service skills. Supervisory experience preferred.

Responsibilities

• Provide training, guidance, and supervision to Records Management staff.
• Support performance evaluations, workflow distribution, and staff development.
• Oversee accuracy, maintenance, and security of academic records in SIS.
• Ensure FERPA and data governance compliance across functions.
• Monitor data quality and reporting needs; audit as required.
• Offer advanced support for escalated inquiries from students, faculty, staff.
• Collaborate with Advising, Admissions, SFS, and academic units on complex cases.
• Participate in strategic initiatives and cross-department projects.
• Partner with IT and IR teams to test system updates and integrations.
• Develop documentation, process maps, and staff training materials.

Skills

FERPA knowledge

Attention to detail

Analytical ability

Problem solving

Communication skills

Customer service

Cross-department collaboration

Education

Bachelor’s degree

Master’s degree preferred

Tools

SIS (Student Information System)

Job description

Excelsior University is seeking an Associate Director of Records Management to lead the Office of the Registrar’s core operations in Albany, NY. This hybrid role requires two days in the home office with remaining days remote, and may include evening/weekend hours.

The role emphasizes supervising staff, ensuring FERPA compliance, data integrity, and collaboration with academic and administrative units to resolve complex cases.