Hybrid: Associate Director, Academic Evaluation & Policy

Excelsior College; City of Albany (NY); Hybrid; USD 63,000 - 70,000; Full time

Job summary

Excelsior University in Albany seeks an Associate Director of Academic Evaluation to lead evaluators, manage daily workflows, and support policy implementation. The role interfaces with Registrar's Office, Admissions, advising, and academic units to ensure accurate transfer credit decisions and degree requirements.

The ADAE analyzes complex academic policies, communicates effectively, and may work evenings/weekends.

Qualifications

• Master's degree from an accredited institution.
• 3-5 years of academic evaluation or related higher education experience.
• Experience leading projects, coordinating teams, and supervising staff.
• Ability to manage multiple priorities with accuracy and deadlines.
• Strong integrity, judgment, and commitment to student service.
• Excellent written, verbal, and interpersonal communication.
• Proficiency with SIS, reporting tools, and Microsoft Office; willingness to learn new tech.

Responsibilities

• Assist in supervising and coordinating academic evaluators through workflow management, training, and support.
• Monitor caseloads, work queues, and service metrics; recommend adjustments to meet goals.
• Provide guidance on academic policies, transfer credits, degree requirements, and procedures.
• Help develop, implement, and maintain policies, procedures, training materials, and resources.
• Coordinate onboarding, training, and professional development for staff.
• Serve as a point of contact for escalated inquiries related to academic evaluation and degree completion.
• Collaborate with faculty, deans, and offices on curriculum changes and evaluation processes.
• Participate in university committees and cross-functional initiatives to support student success.
• Assist with accreditation reviews, audits, and compliance activities with subject matter expertise.
• Represent Excelsior University at professional meetings and external discussions as appropriate.

Skills

Strong analytical skills

Excellent communication skills

Leadership / supervisory experience

Project management

Detail-oriented

Ability to work independently

Education

Master's degree

Tools

Microsoft Office

Student information systems

Job description

Excelsior University in Albany seeks an Associate Director of Academic Evaluation to lead evaluators, manage daily workflows, and support policy implementation. The role interfaces with Registrar's Office, Admissions, advising, and academic units to ensure accurate transfer credit decisions and degree requirements.

The ADAE analyzes complex academic policies, communicates effectively, and may work evenings/weekends.