Associate Director of Records Management

Excelsior; United States; Hybrid; USD 63,000 - 70,000; Full time

Job summary

Excelsior is seeking an Associate Director of Records Management to oversee core academic records functions, ensure regulatory compliance, and support service quality for students, faculty, and partners. The role leads Records Management staff and collaborates across the Registrar's Office and IT.

The position is full-time and hybrid, requiring a minimum of two days at the Albany home office with remaining days remote, and may include evening/weekend hours as needed.

Qualifications

• Bachelor's degree from a regionally accredited college/university.
• 3–5 years of experience in a Registrar's Office or similar academic operations.
• Strong knowledge of FERPA, accreditation standards, and academic policies.
• Experience with student information systems (SIS).
• Excellent communication and customer service skills.
• Analytical, detail-oriented, and problem-solving abilities.

Responsibilities

• Provide training, guidance, and supervision to Records Management staff.
• Oversee accuracy, maintenance, and security of academic records in SIS.
• Ensure FERPA compliance and data governance standards.
• Monitor data quality and reporting needs.
• Support escalated inquiries from students, faculty, and staff.
• Collaborate with Advising, Admissions, and other units to resolve complex cases.
• Develop documentation, processes, and staff training.
• Partner with IT for system updates, enhancements, integrations.
• Participate in strategic initiatives and cross-department projects.
• Assist in testing system changes with institutional research teams.

Skills

Attention to detail

Analytical skills

Problem solving

Communication

Customer service

Team leadership

Education

Bachelor's degree

Master's degree (preferred)

Tools

SIS (Student Information System)

Job description

Associate Director of Records Management

Job Category: Student Services

Requisition Number: ASSOC002570

• Posted : August 27, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Home Office
7 Columbia Circle West Dr
Albany, NY 12203, USA

Description

The Associate Director of Records Management supports the operations of the Office of the Registrar by overseeing core academic records functions, ensuring regulatory compliance, maintaining data integrity, and providing high-quality service to students, faculty, and institutional partners.

This role serves as a key administrative leader in academic records and academic policy implementation.

This full-time hybrid position, with a minimum of two required days at Excelsior's home office in Albany, NY, and the remainder of the days worked from home, reports to the Director of Records Management or the Associate Registrar within the Registrar's Office. Evening and weekend hours may be necessary for this position.

Duties and Responsibilities

• Provides training, guidance, and supervision to Records Management staff
• Support performance evaluations, workflow distribution, and professional development
• Oversee the accuracy, maintenance, and security of academic records in the Student Information System (SIS)
• Ensure compliance with FERPA and institutional data governance standards
• Monitor and audit data for quality, consistency, and reporting needs
• Provide advanced support for escalated student, faculty, and staff inquiries
• Collaborate with Advising, Admissions, Student Financial Services, and academic units to resolve complex cases
• Participate in strategic initiatives and cross departmental projects
• Partner with IT and institutional research teams to test system updates, enhancements, and integrations
• Develop documentation, process maps, and training for staff

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A Bachelor's degree from a regionally accredited college/university
• 3-5 years of experience in a Registrar's Office or a relevant academic operations role is required.
• Strong knowledge of FERPA, accreditation standards, and academic policies
• Experience with student information systems
• Exceptional attention to detail, analytical ability, and problem-solving skills.
• Excellent communication and customer service skills.

Strongly preferred qualifications:

• A Master's degree in Higher Education, Educational Administration, or a related field is strongly preferred.
• Formal supervisory experience is also preferred.

The hiring salary range for this position is $62,500.00 - $70,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.