Associate Director- Academic Evaluation

Excelsior College; City of Albany (NY); On-site; USD 63,000 - 70,000; Full time

Job summary

Excelsior University in Albany seeks an Associate Director of Academic Evaluation to lead evaluators, manage daily workflows, and support policy implementation. The role interfaces with Registrar's Office, Admissions, advising, and academic units to ensure accurate transfer credit decisions and degree requirements.

The ADAE analyzes complex academic policies, communicates effectively, and may work evenings/weekends.

Qualifications

• Master's degree from an accredited institution.
• 3-5 years of academic evaluation or related higher education experience.
• Experience leading projects, coordinating teams, and supervising staff.
• Ability to manage multiple priorities with accuracy and deadlines.
• Strong integrity, judgment, and commitment to student service.
• Excellent written, verbal, and interpersonal communication.
• Proficiency with SIS, reporting tools, and Microsoft Office; willingness to learn new tech.

Responsibilities

• Assist in supervising and coordinating academic evaluators through workflow management, training, and support.
• Monitor caseloads, work queues, and service metrics; recommend adjustments to meet goals.
• Provide guidance on academic policies, transfer credits, degree requirements, and procedures.
• Help develop, implement, and maintain policies, procedures, training materials, and resources.
• Coordinate onboarding, training, and professional development for staff.
• Serve as a point of contact for escalated inquiries related to academic evaluation and degree completion.
• Collaborate with faculty, deans, and offices on curriculum changes and evaluation processes.
• Participate in university committees and cross-functional initiatives to support student success.
• Assist with accreditation reviews, audits, and compliance activities with subject matter expertise.
• Represent Excelsior University at professional meetings and external discussions as appropriate.

Skills

Strong analytical skills

Excellent communication skills

Leadership / supervisory experience

Project management

Detail-oriented

Ability to work independently

Education

Master's degree

Tools

Microsoft Office

Student information systems

Job description

The Associate Director of Academic Evaluation (ADAE) works closely with staff in the Registrar's Office, Advising Center, Admissions, and faculty and staff in academic units to support the effective operation of academic evaluation services. The ADAE assists in supervising and coordinating the work of academic evaluators, oversees daily workflow and caseload management, supports the implementation of unit goals and objectives, and contributes to quality assurance and continuous improvement initiatives.

The ADAE serves as a resource for course classifications, degree program requirements, transfer credit policies, and academic evaluation procedures. This position facilitates communication among evaluators and collaborates with academic and administrative offices to promote consistency, efficiency, and excellent student service.

This position requires the ability to analyze and apply complex academic policies consistently; excellent communication and leadership skills; and the ability to work independently while collaborating effectively with faculty, staff, and students.

This full-time hybrid position, with a minimum of two required days at Excelsior's home office in Albany, NY, and the remainder of the days worked from home, reports to a Director of Academic Evaluation or the Associate Registrar within the Registrar's Office. Evening and weekend hours may be necessary for this position.

Duties and Responsibilities:

• Assists in supervising and coordinating the work of a group academic evaluators through workflow management, training, coaching, and performance support.
• Monitors evaluator caseloads, work queues, and service metrics; recommends adjustments to ensure timely processing and achievement of departmental goals.
• Provides guidance to evaluators regarding academic policies, transfer credit decisions, degree requirements, and procedural questions.
• Assists with the development, implementation, and maintenance of policies, procedures, training materials, and evaluation resources.
• Assists in coordination of onboarding, training, and professional development activities for academic evaluation staff.
• Serves as a point of contact for escalated student, faculty, and staff inquiries related to academic evaluation and degree completion matters.
• Collaborates with faculty, deans, and university offices regarding curriculum changes and academic evaluation processes.
• Participates in university committees, work groups, and cross-functional initiatives that support student success and institutional effectiveness as needed.
• Assists with accreditation reviews, audits, and compliance-related activities by providing subject matter expertise.
• Represents Excelsior University at professional meetings, conferences, and external partner discussions as appropriate.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Master's degree from an accredited institution
• 3-5 years of academic evaluation experience or equivalent experience in academic records, degree auditing, transfer credit evaluation, registrar services, or a related higher education function. Prior experience leading projects, coordinating teams, training staff, or providing supervisory oversight required
• Ability to manage multiple priorities, analyze complex information, meet deadlines, and maintain a high level of accuracy and attention to detail.
• Demonstrated integrity, professionalism, sound judgment, and commitment to excellent student service.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Excellent oral, written, and interpersonal communication skills.
• Ability to interpret and apply university policies and procedures consistently and effectively.
• Proficient computer skills, including experience with student information systems, reporting tools, and Microsoft Office applications, with a willingness to learn new technologies.

Preferred Qualifications:

Formal supervisory experience preferred.

The hiring salary range for this position is $62,500.00 - $70,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.

Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance.

AA/EOE/ADA

Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.