Director, Academic Evaluation & Policy Oversight

Excelsior; United States; Hybrid; USD 63,000 - 70,000; Full time

Job summary

Excelsior invites applications for the Associate Director of Academic Evaluation (ADAE). This hybrid role is based in Albany, NY, with a minimum of two days at the home office and the rest from home, reporting to a Director of Academic Evaluation.

You will supervise academic evaluators, manage caseloads, guide policy interpretation, and contribute to accreditation, training, and continuous improvement while partnering with the Registrar's Office, Advising Center, Admissions, and faculty.

Qualifications

• Master's degree from an accredited institution.
• 3-5 years of academic evaluation experience or equivalent in academic records, degree auditing, transfer credit evaluation, registrar services, or related higher education function.
• Ability to manage multiple priorities, analyze complex information, meet deadlines, and maintain a high level of accuracy.
• Demonstrated integrity, professionalism, sound judgment, and commitment to student service.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Excellent oral, written, and interpersonal communication skills.

Responsibilities

• Assist in supervising and coordinating the work of academic evaluators through workflow management, training, coaching, and performance support.
• Monitor evaluator caseloads, work queues, and service metrics; recommend adjustments to ensure timely processing and departmental goals.
• Provide guidance to evaluators regarding academic policies, transfer credit decisions, degree requirements, and procedural questions.
• Assist with development, implementation, and maintenance of policies, procedures, training materials, and evaluation resources.
• Coordinate onboarding, training, and professional development for academic evaluation staff.
• Serve as a point of contact for escalated inquiries related to academic evaluation and degree completion matters.
• Collaborate with faculty, deans, and university offices regarding curriculum changes and evaluation processes.
• Participate in university committees and cross-functional initiatives to support student success.
• Assist with accreditation reviews, audits, and compliance-related activities by providing subject matter expertise.

Skills

Analytical skills

Leadership

Communication skills

Multitasking

Attention to detail

Education

Master's degree

Tools

Microsoft Office

Student information systems

Reporting tools

Job description

Excelsior invites applications for the Associate Director of Academic Evaluation (ADAE). This hybrid role is based in Albany, NY, with a minimum of two days at the home office and the rest from home, reporting to a Director of Academic Evaluation.

You will supervise academic evaluators, manage caseloads, guide policy interpretation, and contribute to accreditation, training, and continuous improvement while partnering with the Registrar's Office, Advising Center, Admissions, and faculty.