Associate Director- Academic Evaluation

Excelsior University; City of Albany (NY); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Retirement plan

Health insurance

Job summary

Excelsior University in Albany, NY seeks Associate Director of Academic Evaluation to oversee evaluators, ensure timely processing, and support transfer credit decisions. This full-time hybrid role requires two days at the home office and remote work the rest of the week.

You will collaborate with the Registrar's Office, Admissions, and academic units to improve policies, training, and service quality while supporting student success.

Qualifications

• Master's degree from an accredited institution.
• 3-5 years of academic evaluation experience or equivalent in academic records, degree auditing, transfer credit evaluation, registrar services, or related higher education functions.
• Experience leading projects, coordinating teams, training staff, or providing supervisory oversight.
• Proficient with student information systems, reporting tools, and Microsoft Office; ability to learn new technologies.

Responsibilities

• Supervise and coordinate the work of academic evaluators through training and performance support.
• Monitor evaluator caseloads, workflow, and service metrics to meet goals.
• Guide evaluators on policies, transfer credit, degree requirements, and procedures.
• Develop and maintain policies, procedures, and evaluation resources.
• Coordinate onboarding, training, and professional development for staff.
• Serve as contact for escalated inquiries on evaluation and degree completion.
• Collaborate with faculty and offices on curriculum changes and evaluation processes.
• Participate in committees and cross-functional initiatives to support student success.
• Assist with accreditation reviews and compliance as subject-matter expert.
• Represent Excelsior University at meetings and external discussions.

Skills

Analytical skills

Leadership

Communication skills

Problem-solving

Attention to detail

Organization

Education

Master's degree

Tools

Student information systems

Reporting tools

Microsoft Office

Job description

The Associate Director of Academic Evaluation (ADAE) works closely with staff in the Registrar's Office, Advising Center, Admissions, and faculty and staff in academic units to support the effective operation of academic evaluation services. The ADAE assists in supervising and coordinating the work of academic evaluators, oversees daily workflow and caseload management, supports the implementation of unit goals and objectives, and contributes to quality assurance and continuous improvement initiatives. The ADAE serves as a resource for course classifications, degree program requirements, transfer credit policies, and academic evaluation procedures. This position facilitates communication among evaluators and collaborates with academic and administrative offices to promote consistency, efficiency, and excellent student service.

This position requires the ability to analyze and apply complex academic policies consistently; excellent communication and leadership skills; and the ability to work independently while collaborating effectively with faculty, staff, and students. This full-time hybrid position, with a minimum of two required days at Excelsior's home office in Albany, NY, and the remainder of the days worked from home, reports to a Director of Academic Evaluation or the Associate Registrar within the Registrar's Office. Evening and weekend hours may be necessary for this position.

Duties and Responsibilities

• Assists in supervising and coordinating the work of a group academic evaluators through workflow management, training, coaching, and performance support.
• Monitors evaluator caseloads, work queues, and service metrics; recommends adjustments to ensure timely processing and achievement of departmental goals.
• Provides guidance to evaluators regarding academic policies, transfer credit decisions, degree requirements, and procedural questions.
• Assists with the development, implementation, and maintenance of policies, procedures, training materials, and evaluation resources.
• Assists in coordination of onboarding, training, and professional development activities for academic evaluation staff.
• Serves as a point of contact for escalated student, faculty, and staff inquiries related to academic evaluation and degree completion matters.
• Collaborates with faculty, deans, and university offices regarding curriculum changes and academic evaluation processes.
• Participates in university committees, work groups, and cross-functional initiatives that support student success and institutional effectiveness as needed.
• Assists with accreditation reviews, audits, and compliance-related activities by providing subject matter expertise.
• Represents Excelsior University at professional meetings, conferences, and external partner discussions as appropriate.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Master's degree from an accredited institution.
• 3-5 years of academic evaluation experience or equivalent experience in academic records, degree auditing, transfer credit evaluation, registrar services, or a related higher education function.
• Prior experience leading projects, coordinating teams, training staff, or providing supervisory oversight required.
• Ability to manage multiple priorities, analyze complex information, meet deadlines, and maintain a high level of accuracy and attention to detail.
• Demonstrated integrity, professionalism, sound judgment, and commitment to excellent student service.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Excellent oral, written, and interpersonal communication skills.
• Ability to interpret and apply university policies and procedures consistently and effectively.
• Proficient computer skills, including experience with student information systems, reporting tools, and Microsoft Office applications, with a willingness to learn new technologies.

Preferred Qualifications

Formal supervisory experience preferred.

The hiring salary range for this position is $62,500.00 - $70,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.

Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance.

AA/EOE/ADA

Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.

Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.