Hybrid AR Collections Specialist — Logistics

Continental Expedited Services Inc.; Clarksville (TN); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Continental Expedited Services Inc. is seeking a Collections Specialist to support accounts receivable by monitoring customer accounts, following up on outstanding balances, resolving payment issues, and helping ensure timely collection of amounts due to CES.

You will work with customers and internal teams to research discrepancies, document collection activity, and maintain accurate cash application and account resolution, in a role that emphasizes process and confidentiality within a hybrid

Qualifications

• High school diploma or equivalent required.
• Experience in collections, accounts receivable, customer service, billing, or accounting.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Strong written and verbal communication; detail oriented.
• Ability to manage multiple accounts, priorities, and deadlines.
• Able to communicate professionally about sensitive financial matters.
• Maintain confidentiality and work independently or with a team.

Responsibilities

• Monitor customer accounts and aging reports to identify past-due balances.
• Contact customers about outstanding invoices through phone, email, and other approved methods.
• Maintain timely follow-up on delinquent accounts.
• Research discrepancies, short pays, unapplied cash, and billing issues.
• Collaborate with customers and internal teams to resolve invoice disputes.
• Document collection activity and account status in company systems.
• Assist with reconciliations and review of customer balances.
• Escalate high-risk accounts to management as needed.
• Prepare collection reports and aging summaries.
• Maintain organized records of customer correspondence.

Skills

Communication

Attention to detail

Time management

Teamwork

Confidentiality

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Excel

Outlook

Job description

Continental Expedited Services Inc. is seeking a Collections Specialist to support accounts receivable by monitoring customer accounts, following up on outstanding balances, resolving payment issues, and helping ensure timely collection of amounts due to CES.

You will work with customers and internal teams to research discrepancies, document collection activity, and maintain accurate cash application and account resolution, in a role that emphasizes process and confidentiality within a hybrid