Collections Specialist

Continental Expedited Services Inc.; Clarksville (TN); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Continental Expedited Services Inc. is seeking a Collections Specialist to support accounts receivable by monitoring customer accounts, following up on outstanding balances, resolving payment issues, and helping ensure timely collection of amounts due to CES.

You will work with customers and internal teams to research discrepancies, document collection activity, and maintain accurate cash application and account resolution, in a role that emphasizes process and confidentiality within a hybrid

Qualifications

• High school diploma or equivalent required.
• Experience in collections, accounts receivable, customer service, billing, or accounting.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Strong written and verbal communication; detail oriented.
• Ability to manage multiple accounts, priorities, and deadlines.
• Able to communicate professionally about sensitive financial matters.
• Maintain confidentiality and work independently or with a team.

Responsibilities

• Monitor customer accounts and aging reports to identify past-due balances.
• Contact customers about outstanding invoices through phone, email, and other approved methods.
• Maintain timely follow-up on delinquent accounts.
• Research discrepancies, short pays, unapplied cash, and billing issues.
• Collaborate with customers and internal teams to resolve invoice disputes.
• Document collection activity and account status in company systems.
• Assist with reconciliations and review of customer balances.
• Escalate high-risk accounts to management as needed.
• Prepare collection reports and aging summaries.
• Maintain organized records of customer correspondence.

Skills

Communication

Attention to detail

Time management

Teamwork

Confidentiality

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Excel

Outlook

Job description

About CES

Continental Expedited Services is a North American logistics partner built for urgency. We move time-critical freight across the United States, Mexico and Canada through asset-based capacity, freight-forwarding expertise, technology and a strong partner network. Our work depends on people who communicate clearly, follow through and keep improving the way we serve customers and one another.

Position Summary

The Collections Specialist is responsible for supporting the accounts receivable function by monitoring customer accounts, following up on outstanding balances, resolving payment issues, and helping ensure timely collection of amounts due to CES.

This position works closely with customers, the accounting team, and internal departments to research account discrepancies, communicate payment expectations, document collection activity, and support accurate and timely cash application and account resolution.

Essential Duties and Responsibilities

• Monitor customer accounts and aging reports to identify past-due balances and collection priorities greater than 90-days.
• Contact customers regarding outstanding invoices and payment status through phone, email, and other approved communication methods.
• Maintain professional and timely follow-up on delinquent accounts.
• Research payment discrepancies, short pays, unapplied cash, billing issues, and other account concerns.
• Work with customers and internal departments to resolve invoice disputes and account discrepancies.
• Document collection activity, customer commitments, and account status accurately in company systems.
• Assist with account reconciliations and review of customer balances.
• Escalate significant collection issues, disputes, or high-risk accounts to management in a timely manner.
• Prepare or assist with collection reports, aging summaries, and other accounts receivable documentation.
• Maintain organized records of customer correspondence and supporting documentation.
• Maintain confidentiality of customer, financial, and company information.
• Perform other accounting and administrative duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Previous experience in collections, accounts receivable, customer service, billing, or accounting.
• Basic understanding of accounts receivable and customer account management.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Strong written and verbal communication skills, with attention to detail and accuracy.
• Ability to manage multiple accounts, priorities, and deadlines.
• Ability to communicate professionally with customers regarding sensitive financial matters.
• Ability to maintain confidential information.
• Ability to work independently and collaboratively as part of a team.

Preferred

• Associate degree in Accounting, Business, Finance, or a related field.
• 1–3 years of collections or accounts receivable experience.
• Experience working in a multi-entity or transportation/logistics environment.

Knowledge, Skills, and Abilities

• Strong customer service and professional communication skills.
• Ability to remain professional and persistent when addressing past-due accounts.
• Strong organizational and follow-through skills.
• Ability to prioritize accounts based on aging, balance, and business needs.
• Ability to identify discrepancies and assist with account research and resolution.
• Ability to work effectively with accounting, operations, sales, leadership, and customers.
• Sound judgment and ability to elevate account concerns appropriately.
• Ability to learn accounting systems, collection procedures, and company processes.
• Continuous-improvement mindset with an ability to identify more efficient collection and follow-up practices.

Physical Requirements

• Ability to perform prolonged computer-based work using standard office equipment.
• Ability to review detailed financial information and maintain sustained attention and concentration.
• Ability to communicate effectively in person, by telephone, and electronically.
• Ability to move within the office and occasionally lift or carry files, records, or office materials up to approximately 20 pounds.
• Regular and reliable attendance during scheduled working hours is required. This position operates on a hybrid work schedule; however, regular onsite presence is an essential requirement of the role to support collaboration, accounting operations, customer account resolution, meetings, and other time-sensitive responsibilities.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify duties and responsibilities based on business needs.

Continental Expedited Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. Employment decisions are based on qualifications, merit, and business needs.