Senior IT Support Specialist - Hybrid (Linux/Windows/Mac)

Penn State; State College (Centre County); Hybrid; USD 54,000 - 78,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State IT is seeking a motivated IT Support Specialist – Senior Support to join the Service Desk in the Science IT Department, Eberly College of Science. The team supports IT needs for about 850 faculty and staff, plus graduate students, across Windows, Mac, and Linux, as well as mobile devices, printers, peripherals, and web conferencing.

The role is hybrid with weekly on-campus work at University Park, State College, PA.

Qualifications

• Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted.
• Required Certifications: None.

Responsibilities

• Troubleshoot system issues and provide customer-focused resolutions.
• Assist with short-term projects and help customers with policy compliance.
• Support Windows and Mac operating systems; knowledge of Linux is a plus.
• Develop and hone specialized skills, including Linux distribution support, IP address and DNS management, and endpoint management.
• Work with tools such as BigFix, JAMF, Lansweeper, IPAM, Splashtop, and ServiceNow, along with general service desk operations.
• Take ownership of customer IT problems, diagnose issues, and deliver solutions that provide a positive support experience.
• Balance autonomous work with close collaboration across the Science IT team and other department members.
• Pursue stretch opportunities, professional growth, certifications, and university IT networking opportunities.

Skills

Windows

Mac

Linux

Mobile devices

DNS management

IP address management

Service desk

Education

Associate Degree

Tools

BigFix

JAMF

Lansweeper

IPAM

Splashtop

ServiceNow

Job description

Penn State IT is seeking a motivated IT Support Specialist – Senior Support to join the Service Desk in the Science IT Department, Eberly College of Science. The team supports IT needs for about 850 faculty and staff, plus graduate students, across Windows, Mac, and Linux, as well as mobile devices, printers, peripherals, and web conferencing.

The role is hybrid with weekly on-campus work at University Park, State College, PA.