IT Service Support Analyst 2

Ohio State University; Columbus (OH); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Ohio State University in Columbus seeks an IT Service Support Analyst 2 within Veterinary Medicine | College Administration to support Apple devices and manage enterprise tools. The role emphasizes Jamf Pro and Microsoft SCCM for patches, software installs, and security compliance.

The successful candidate will troubleshoot MacOS and Windows, handle encryption and networking issues, and collaborate with Infrastructure and Faculty.

Qualifications

• Bachelor's Degree or equivalent experience.
• Strong communication and multi-platform background.
• Experience with Apple device management and enterprise support.

Responsibilities

• Identify and analyze problems, design and coordinate client computing needs with emphasis on Apple products.
• Utilize Jamf Pro and SCCM to patch, install software, and ensure security compliance.
• Troubleshoot MacOS and Windows, assess encryption and networking issues, and diagnose peripherals.
• Collaborate with Infrastructure, Applications, Administration and Faculty to implement new concepts.
• Some evening and weekend hours may be required for event support.

Skills

Apple device management

Jamf Pro

SCCM

MacOS troubleshooting

Windows troubleshooting

Networking

Encryption

Communication skills

Education

Bachelor's Degree

Tools

Jamf Pro

Microsoft SCCM

Job description

Job Title

IT Service Support Analyst 2

Department

Veterinary Medicine | College Administration

The Veterinary Information Systems department is seeking a Tier 2 service team member to assist with our day to day operation and increase our Apple support portfolio.

The successful candidate should have a strong background in Apple device management/service/support in addition to the following duties. Identifies, analyzes, and addresses problems using a wide range of analysis and solution strategies. Designs, plans, and develops, or coordinates the development, of client computing needs with a strong emphasis on, but not limited to, Apple products. Utilizes software tools such as Jamf Pro and Microsoft SCCM to manage and implement patches, updates, software installations and comply with University security requirements. Advanced operating system (MacOS and Windows) and application troubleshooting, detailed understanding of encryption and networking in MacOS, the ability to diagnose and troubleshoot peripherals and integration with other business and enterprise systems. Monitors system performance; anticipates needs and upgrades. Collaborates with Infrastructure and Applications Team, Administration and Faculty to design and implement new concepts and ideas. Some evening and weekend hours may be required for event support.

Salary Range: $26.78 - $34.95 per hour; commensurate with experience, internal equity, the unit’s available budget, and the candidate’s qualifications.

This is a hybrid position and will require a regular on-site presence.

Minimum Education Required

Bachelor's Level Degree or equivalent combination of education and experience.

Required Qualifications

Strong communications skills both oral and written; 2 years of relevant experience in a multi-platform environment, excellent working knowledge of Windows and Mac OS.

Desired Qualifications

Administrator experience with Jamf Pro. Experience with Microsoft SCCM, Crowdstrike. Apple support certifications. Experience in clinical operation setting dealing with instrument integrations and software configurations.

Location

Veterinary Medical Center (0299)

Position Type

Term (Fixed Term)

Scheduled Hours

40

Shift

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Starting day one: Comprehensive benefits.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.