Hybrid Advanced Services Business Analyst: Asset & Billing

Toyota Material Handling; Columbus (IN); Hybrid; USD 51,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Generous PTO & Holidays

Medical, Dental & Vision

401(k) match

Life Insurance

Disability Insurance

Tuition Assistance

EAP

Job summary

Toyota Material Handling in Columbus, IN seeks an Advanced Services Business Analyst to support equipment records, asset management, and billing while delivering KPI-driven insights. You will collaborate with Account Management, Customer Care, dealers, and cross-functional teams to develop reports and automation tools that improve efficiency and accuracy.

The role emphasizes data-driven decision making, strong stakeholder relationships, and continuous improvement to enhance customer success.

Qualifications

• Bachelor's Degree or an equivalent combination of education, training, and experience.
• 3+ years of professional experience.
• Strong organizational and analytical skills.
• Effective verbal and written communication skills.
• Ability to build productive relationships with internal and external stakeholders.
• Proficiency with Microsoft Office applications, particularly Excel.

Responsibilities

• Manage equipment records to support asset management and billing processes.
• Develop, track, and maintain KPIs to support operational effectiveness.
• Coordinate with dealers and customers to support business objectives.
• Support quality controls and operational processes for positive customer experience.
• Build and maintain reports and automation tools to improve efficiency and accuracy.
• Serve as a liaison between dealers and customers to support issue resolution.
• Train dealers on financial operations and equipment management processes.
• Provide data-driven insights and support customer business reviews.
• Contribute to process improvement initiatives and continuous improvement efforts.
• Support customer service activities and help achieve department and company goals.
• Execute responsibilities independently while maintaining fiduciary accountability.

Skills

Organization

Analytical skills

Verbal and written communication

Stakeholder management

Excel

Education

Bachelor's degree

Tools

Excel

Job description

Toyota Material Handling in Columbus, IN seeks an Advanced Services Business Analyst to support equipment records, asset management, and billing while delivering KPI-driven insights. You will collaborate with Account Management, Customer Care, dealers, and cross-functional teams to develop reports and automation tools that improve efficiency and accuracy.

The role emphasizes data-driven decision making, strong stakeholder relationships, and continuous improvement to enhance customer success.