Advanced Services Business Analyst

Toyota Material Handling; Columbus (IN); Hybrid; USD 51,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Generous PTO & Holidays

Medical, Dental & Vision

401(k) match

Life Insurance

Disability Insurance

Tuition Assistance

EAP

Job summary

Toyota Material Handling in Columbus, IN seeks an Advanced Services Business Analyst to support equipment records, asset management, and billing while delivering KPI-driven insights. You will collaborate with Account Management, Customer Care, dealers, and cross-functional teams to develop reports and automation tools that improve efficiency and accuracy.

The role emphasizes data-driven decision making, strong stakeholder relationships, and continuous improvement to enhance customer success.

Qualifications

• Bachelor's Degree or an equivalent combination of education, training, and experience.
• 3+ years of professional experience.
• Strong organizational and analytical skills.
• Effective verbal and written communication skills.
• Ability to build productive relationships with internal and external stakeholders.
• Proficiency with Microsoft Office applications, particularly Excel.

Responsibilities

• Manage equipment records to support asset management and billing processes.
• Develop, track, and maintain KPIs to support operational effectiveness.
• Coordinate with dealers and customers to support business objectives.
• Support quality controls and operational processes for positive customer experience.
• Build and maintain reports and automation tools to improve efficiency and accuracy.
• Serve as a liaison between dealers and customers to support issue resolution.
• Train dealers on financial operations and equipment management processes.
• Provide data-driven insights and support customer business reviews.
• Contribute to process improvement initiatives and continuous improvement efforts.
• Support customer service activities and help achieve department and company goals.
• Execute responsibilities independently while maintaining fiduciary accountability.

Skills

Organization

Analytical skills

Verbal and written communication

Stakeholder management

Excel

Education

Bachelor's degree

Tools

Excel

Job description

Join our Team as an Advanced Services Business Analyst!

The Role

We are seeking a detail-oriented and collaborative Advanced Services Business Analyst to join our Financial Operations team within Advanced Services & Digital Solutions. In this role, you will support key Toyota customers by managing equipment and financial operations processes that contribute to a positive and consistent customer experience. Working closely with Account Management, Customer Care, dealers, customers, vendors, and other cross-functional teams, you will help maintain equipment records, support billing and asset management functions, develop reporting, and contribute to process improvement initiatives. This position offers the opportunity to build strong relationships, enhance operational efficiency, and play an important role in supporting customer success.

What You’ll Be Doing

• Manage equipment records to support asset management and billing processes
• Develop, track, and maintain key performance indicators (KPIs) to support operational effectiveness
• Coordinate and communicate with dealers and customers to support business objectives
• Support quality controls and operational processes that promote a positive customer experience
• Build and maintain reports and automation tools that improve efficiency and accuracy
• Serve as a liaison between dealers and customers to support issue resolution
• Train dealers on financial operations and equipment management processes
• Provide data-driven insights and support customer business reviews
• Contribute to process improvement initiatives and continuous improvement efforts
• Support customer service activities and help achieve department and company goals
• Execute responsibilities independently while maintaining fiduciary accountability
• Perform additional duties as assigned

What We’re Looking For

• Bachelor's Degree or an equivalent combination of education, training, and experience
• 3+ years of professional experience
• Strong organizational and analytical skills
• Effective verbal and written communication skills
• Ability to build productive relationships with internal and external stakeholders
• Proficiency with Microsoft Office applications, particularly Excel

What Sets You Apart

• Experience supporting asset management and billing operations
• Experience working directly with customers, dealers, or external business partners
• Knowledge of reporting, data analysis, and process improvement methodologies
• Ability to manage multiple priorities in a fast-paced environment
• Continuous improvement mindset and a commitment to delivering high-quality results

Where And When You’ll Work

• Enjoy the best of both worlds with a hybrid schedule—collaborate in person Monday through Wednesday at our Columbus, IN office and work remotely Thursday and Friday.

What Your Total Compensation & Benefits Package will look like:

Salary - $50,980 - $65,355 per year. Compensation depends on the selected candidate’s education and experience.

World Class Benefits

• Competitive Salary
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here: https://www.toyotaforklift.com/careers and https://careers.raymondcorp.com/careers and https://www.toyotaforklift.com/toyota-heavy-duty-careers

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