Hybrid Adoption Programs Lead - Enterprise SaaS

Infor

Atlanta (GA)

Híbrido

USD 120.000 - 150.000

Jornada completa

14 días+

Una candidatura completa en un minuto

Currículum y carta de presentación personalizados, listos para enviar.

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Descripción de la vacante

Infor is seeking an Adoption Program Manager to translate our Customer Adoption Journey strategy into coordinated, measurable programs that drive activation, sustained use, and value realization. The role collaborates with Customer Success, Operations, Product, Services, Education, Support, Marketing, Sales, Partners, IT, and Legal to connect the customer experience.

Based in Atlanta with a hybrid work arrangement, you will organize scope, milestones, dependencies, owners, success measures, and

Formación

Experience with enterprise ERP solutions and the business processes they support (e.g., supply chain, manufacturing, finance, HCM).
Experience with product analytics, customer success, CRM, learning, or customer-engagement platforms.
Experience with customer journey design, process mining, experimentation, funnel analysis, or portfolio management.
Experience with customer-facing engagement programs, in-app guidance, targeted communications, or next-best-action models.

Responsabilidades

Manage adoption programs from planning through launch, measurement, optimization, and scale.
Create clear requirements, workback plans, decision points, timelines, deliverables, and cross-functional commitments.
Coordinate Customer Success, partner, education, product, marketing, and operations activities into one coherent customer experience.
Maintain program transparency through milestone reporting, decision logs, risk management, dependency tracking, and outcome scorecards.
Identify blockers, resolve dependencies, and escalate tradeoffs with context, impact, options, and a recommendation.
Document what works, what does not work, and why; apply lessons learned to improve future program execution.