Hybrid Adoption Programs Lead - Enterprise SaaS

Infor

Atlanta (GA)

Hybrid

USD 120,000 - 150,000

Full time

6 days ago

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Job summary

Infor is seeking an Adoption Program Manager to translate our Customer Adoption Journey strategy into coordinated, measurable programs that drive activation, sustained use, and value realization. The role collaborates with Customer Success, Operations, Product, Services, Education, Support, Marketing, Sales, Partners, IT, and Legal to connect the customer experience.

Based in Atlanta with a hybrid work arrangement, you will organize scope, milestones, dependencies, owners, success measures, and

Qualifications

Experience with enterprise ERP solutions and the business processes they support (e.g., supply chain, manufacturing, finance, HCM).
Experience with product analytics, customer success, CRM, learning, or customer-engagement platforms.
Experience with customer journey design, process mining, experimentation, funnel analysis, or portfolio management.
Experience with customer-facing engagement programs, in-app guidance, targeted communications, or next-best-action models.

Responsibilities

Manage adoption programs from planning through launch, measurement, optimization, and scale.
Create clear requirements, workback plans, decision points, timelines, deliverables, and cross-functional commitments.
Coordinate Customer Success, partner, education, product, marketing, and operations activities into one coherent customer experience.
Maintain program transparency through milestone reporting, decision logs, risk management, dependency tracking, and outcome scorecards.
Identify blockers, resolve dependencies, and escalate tradeoffs with context, impact, options, and a recommendation.
Document what works, what does not work, and why; apply lessons learned to improve future program execution.