Hybrid Salesforce Change & Adoption Training Lead

TransUnion LLC; Reston (VA); Ibrido; USD 72.000 - 105.000; Tempo pieno

Descrizione del lavoro

TransUnion LLC is seeking a Change Management and Training Enablement professional to support Salesforce-driven initiatives. You will map impacts, develop practical training, and drive user adoption across large programs.

This role blends in-person collaboration with virtual delivery in a hybrid setting. You will design role-based training, coach users, and measure effectiveness while partnering with executives, communications, and implementation teams.

Competenze

• Four or more years in change management, training delivery, enablement, or related discipline.
• Experience conducting change impact analyses and stakeholder assessments.
• Strong business process knowledge and ability to translate changes into training.
• Experience delivering training across live, virtual, on-demand formats.
• Strong PM, facilitation, presentation, and organizational skills.
• Experience supporting Salesforce implementations, enhancements, or user adoption.
• Familiar with Prosci or ADKAR change frameworks.
• Proficient with MS Office to develop materials and presentations.
• Experience creating digital training materials and microlearning.
• AI-enabled productivity tools experience is a plus.

Mansioni

• Conduct stakeholder assessments and change impact analyses.
• Translate changes into practical training and enablement plans.
• Develop and execute change readiness approaches with milestones.
• Define role-based training strategies for large-scale initiatives.
• Deliver training via live, virtual, on-demand, and blended formats.
• Collaborate with leaders, communications, and implementation partners.
• Develop microlearning, onboarding resources, and just-in-time learning.
• Maintain the training catalog reflecting evolving capabilities.
• Provide coaching and user support to strengthen proficiency.
• Evaluate training effectiveness and adoption feedback.

Conoscenze

Change management

Stakeholder analysis

Business process knowledge

Training delivery

Project management

Salesforce

Prosci/ADKAR

MS Office

Digital training materials

AI tools

Formazione

Bachelor's degree in education, business, instructional design, or related field

Prosci, ADKAR, training/instructional design certification

Strumenti

Salesforce

Microsoft Office

Descrizione del lavoro

TransUnion LLC is seeking a Change Management and Training Enablement professional to support Salesforce-driven initiatives. You will map impacts, develop practical training, and drive user adoption across large programs.

This role blends in-person collaboration with virtual delivery in a hybrid setting. You will design role-based training, coach users, and measure effectiveness while partnering with executives, communications, and implementation teams.