Program Manager

Infor; Atlanta (GA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Infor is seeking an Adoption Program Manager to translate our Customer Adoption Journey strategy into coordinated, measurable programs that drive activation, sustained use, and value realization. The role collaborates with Customer Success, Operations, Product, Services, Education, Support, Marketing, Sales, Partners, IT, and Legal to connect the customer experience.

Based in Atlanta with a hybrid work arrangement, you will organize scope, milestones, dependencies, owners, success measures, and

Qualifications

• Experience with enterprise ERP solutions and the business processes they support (e.g., supply chain, manufacturing, finance, HCM).
• Experience with product analytics, customer success, CRM, learning, or customer-engagement platforms.
• Experience with customer journey design, process mining, experimentation, funnel analysis, or portfolio management.
• Experience with customer-facing engagement programs, in-app guidance, targeted communications, or next-best-action models.

Responsibilities

• Manage adoption programs from planning through launch, measurement, optimization, and scale.
• Create clear requirements, workback plans, decision points, timelines, deliverables, and cross-functional commitments.
• Coordinate Customer Success, partner, education, product, marketing, and operations activities into one coherent customer experience.
• Maintain program transparency through milestone reporting, decision logs, risk management, dependency tracking, and outcome scorecards.
• Identify blockers, resolve dependencies, and escalate tradeoffs with context, impact, options, and a recommendation.
• Document what works, what does not work, and why; apply lessons learned to improve future program execution.

Skills

Experience with ERP solutions

Product analytics

Customer journey design

Customer-facing engagement programs

US work eligibility

Tools

CRM platforms

Job description

Description

The Adoption Program Manager helps turn Infor’s Customer Adoption Journey strategy into coordinated, measurable programs that improve customer activation, sustained use, and value realization. This role translates leadership priorities, customer insights, and business needs into practical plans, cross-functional workstreams, and repeatable adoption plays.

Department

SaaS

Location

Atlanta

Description

The Adoption Program Manager helps turn Infor’s Customer Adoption Journey strategy into coordinated, measurable programs that improve customer activation, sustained use, and value realization. This role translates leadership priorities, customer insights, and business needs into practical plans, cross-functional workstreams, and repeatable adoption plays.

Working within the Customer Adoption Office, this role organizes scope, milestones, dependencies, owners, measures of success, and stakeholder communications. The role partners across Customer Success, Operations, Product, Services, Education, Support, Marketing, Sales, Partners, IT, and Legal to create a more connected customer experience.

A Typical Day In The Life Includes

• Manage adoption programs from planning through launch, measurement, optimization, and scale.
• Create clear requirements, workback plans, decision points, timelines, deliverables, and cross-functional commitments.
• Coordinate Customer Success, partner, education, product, marketing, and operations activities into one coherent customer experience.
• Maintain program transparency through milestone reporting, decision logs, risk management, dependency tracking, and outcome scorecards.
• Identify blockers, resolve dependencies, and *escalate tradeoffs* with context, impact, options, and a recommendation.
• Document what works, what does not work, and why; apply lessons learned to improve future program execution.

Basic Qualifications

• Experience working with enterprise ERP solutions and the business processes they support, including supply chain, manufacturing, finance, human capital management, or workforce management.
• Experience with product analytics, customer success, CRM, learning, or customer-engagement platforms.
• Experience with customer journey design, process mining, experimentation, funnel analysis, or portfolio management.
• Experience working with customer-facing engagement programs, in-app guidance, targeted communications, or next-best-action models.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Preferred Qualifications

• Experience in partnering across Customer Success, Operations, Product, Services, Education, Support, Marketing, Sales, Partners, IT, and Legal to create a more connected customer experience.
• Experience managing communications clearly.
• Experience working in a capacity where you are curious, collaborative, analytical, creative, and comfortable doing the hands‑on work required to move priorities forward.

Location: Hybrid role 3 days in office (Atlanta, GA; Dallas, TX)

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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