Adoption Success Specialist (Hybrid)

IFS; Illinois; Ibrido; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Inclusive workplace

Descrizione del lavoro

IFS is seeking a Customer Adoption Consultant to onboard customers to IFS.ai Logistics, drive adoption, and demonstrate value across business workflows. You will work under a Customer Adoption Manager, coordinating activity, trainings, and data-driven updates for a defined set of accounts.

Role emphasizes collaboration with Product, Engineering and Operations, plus the ability to translate customer goals into practical use cases and measurable outcomes. Hybrid work options are available.

Competenze

• 2+ years in B2B SaaS customer success, onboarding, implementation, or related role.
• Ability to manage actions, deadlines, and documentation across multiple stakeholders.
• Strong written and verbal communication for working sessions with customers.
• Comfort using data and evidence to monitor progress and prepare updates.
• Good Excel capability and familiarity with SaaS platforms and workflows.

Mansioni

• Deliver structured customer onboarding from handover to value realization.
• Enable product adoption through learning plans, training, and enablement sessions.
• Maintain accurate adoption metrics, health signals, and value evidence.
• Support retention, expansion opportunities, and translate feedback into product improvements.
• Improve adoption practice by updating playbooks, templates, and documentation.

Conoscenze

Customer success

Communication

Data analysis

Excel

Cross-functional collaboration

Organization

Formazione

Relevant degree or certification in business/PM/supply chain/data

Strumenti

SQL

BI tools

Descrizione del lavoro

IFS is seeking a Customer Adoption Consultant to onboard customers to IFS.ai Logistics, drive adoption, and demonstrate value across business workflows. You will work under a Customer Adoption Manager, coordinating activity, trainings, and data-driven updates for a defined set of accounts.

Role emphasizes collaboration with Product, Engineering and Operations, plus the ability to translate customer goals into practical use cases and measurable outcomes. Hybrid work options are available.