Hybrid Admissions Coordinator – Mental Health

Sero Mental Health; Carlsbad (CA); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Full benefits for employees and depend

Employer-paid Life Insurance and AD&D

Paid Parental Leave

Employee Assistance Plans

Flexible Spending Accounts

Paid Time Off and Holidays

401(k) with company match

Vested company match

Job summary

Wings Recovery in Carlsbad, CA seeks an Admissions Coordinator to guide prospective clients through assessment, admission decisions, and arrival.

This role emphasizes empathy, clinical appropriateness, and collaboration with families, referral sources, and healthcare professionals.

The position requires strong communication, confidentiality, and a customer-service mindset in a fast-paced clinical setting.

Qualifications

• Minimum one (1) year of experience in behavioral healthcare, admissions, intake, business development, customer service, patient access, or related field required.
• Experience in mental health treatment, residential treatment, behavioral healthcare, or healthcare admissions strongly preferred.
• Experience working with families and individuals experiencing mental health challenges preferred.
• Experience utilizing electronic health records and CRM systems preferred.
• Knowledge of behavioral health treatment services and levels of care preferred.
• Understanding of insurance terminology and healthcare reimbursement processes preferred.
• Proficiency with Microsoft Office applications and admissions-related software systems.
• Ability to communicate effectively both verbally and in writing.
• Ability to exercise discretion with confidential information.
• Ability to establish and maintain effective working relationships with clients, families, referral sources, and team members.
• High school diploma or equivalent required.
• Bachelor’s degree in Psychology, Social Work, Counseling, Communications, Healthcare Administration, Business, or a related field preferred.

Responsibilities

• Serve as the primary point of contact for prospective clients, family members, referral sources, healthcare professionals, and community partners seeking information regarding treatment services.
• Respond promptly and professionally to all inbound leads via phone, email, text message, website submissions, and other communication channels.
• Manage assigned leads and opportunities in a timely and proactive manner to ensure prompt follow-up, exceptional customer service, and progression through the admissions process.
• Build rapport and establish trusting relationships with prospective clients and their support systems.
• Provide comprehensive education regarding Wings Recovery's treatment philosophy, levels of care, clinical programming, therapeutic modalities, and admission criteria.
• Assess caller needs and appropriately communicate program fit, treatment recommendations, and next steps.
• Demonstrate empathy, professionalism, and a sense of urgency while supporting prospective clients and families in crisis or emotionally challenging circumstances.
• Conduct preliminary screening interviews to determine appropriateness for admission and level-of-care considerations.
• Gather and review demographic, clinical, medical, psychiatric, substance use, social, and financial information as necessary to support admission decisions.
• Coordinate and schedule clinical assessments with licensed clinicians and treatment team members.
• Obtain and organize documentation necessary for the admission review process.
• Collect insurance information and facilitate benefits verification processes.
• Review insurance benefits and communicate available coverage information as directed by organizational policies and procedures.
• Other duties as assigned.

Skills

Behavioral healthcare

Admissions

CRM systems

EHR systems

Insurance terminology

Microsoft Office

Verbal communication

Written communication

Confidentiality

Interpersonal skills

Education

High school diploma or equivalent

Bachelor’s degree in Psychology, Social Work, Counseling, Communications, Healthcare Administration, Business

Tools

Electronic Health Records (EHR) systems

CRM systems

Microsoft Office

Admissions software systems

Job description

Wings Recovery in Carlsbad, CA seeks an Admissions Coordinator to guide prospective clients through assessment, admission decisions, and arrival.

This role emphasizes empathy, clinical appropriateness, and collaboration with families, referral sources, and healthcare professionals.

The position requires strong communication, confidentiality, and a customer-service mindset in a fast-paced clinical setting.