Admissions Coordinator - Mental Health (Hybrid/Remote)

Automatic Data Processing, Inc.; Carlsbad (CA); Ibrido; USD 40.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Life Insurance

Paid Parental Leave

401(k) with company match

Paid Time Off

Descrizione del lavoro

Wings Recovery in Carlsbad, CA is hiring an Admissions Coordinator. This full-time hybrid/remote role serves as the main contact for prospective clients, guiding them from inquiry through admission with empathy and professionalism.

Responsibilities include coordinating assessments, collecting documentation, and assisting with insurance discussions. A background in behavioral health and CRM/eHR experience are preferred.

Competenze

• Minimum one (1) year of experience in behavioral healthcare, admissions, intake, customer service, or related field.
• Experience in mental health treatment, residential treatment, behavioral healthcare, or healthcare admissions preferred.
• Experience working with families and individuals experiencing mental health challenges preferred.
• Experience utilizing electronic health records and CRM systems preferred.
• Knowledge of behavioral health treatment services and levels of care preferred.
• Understanding of insurance terminology and healthcare reimbursement processes preferred.
• Proficiency with Microsoft Office applications and admissions-related software systems.
• Ability to communicate effectively both verbally and in writing.
• Ability to exercise discretion with confidential information.
• Ability to establish and maintain effective working relationships with clients, families, referral sources, and team members.

Mansioni

• Serve as the primary point of contact for prospective clients, family members, referral sources, healthcare professionals, and community partners seeking information regarding treatment services.
• Respond promptly and professionally to all inbound leads via phone, email, text message, website submissions, and other communication channels.
• Manage assigned leads and opportunities in a timely and proactive manner to ensure prompt follow-up, exceptional customer service, and progression through the admissions process.
• Build rapport and establish trusting relationships with prospective clients and their support systems.
• Provide comprehensive education regarding Wings Recovery's treatment philosophy, levels of care, clinical programming, therapeutic modalities, and admission criteria.
• Assess caller needs and appropriately communicate program fit, treatment recommendations, and next steps.
• Demonstrate empathy, professionalism, and urgency while supporting prospective clients and families in crisis.
• Conduct preliminary screening interviews to determine appropriateness for admission and level-of-care considerations.
• Gather and review demographic, clinical, medical, psychiatric, substance use, social, and financial information to support admission decisions.
• Coordinate and schedule clinical assessments with licensed clinicians and treatment team members.
• Obtain and organize documentation necessary for the admission review process.
• Collect insurance information and facilitate benefits verification processes.
• Review insurance benefits and communicate coverage information as directed by policies.
• Other duties as assigned.

Conoscenze

Communication

Customer service

Discretion

Microsoft Office

CRM systems

Formazione

High school diploma or equivalent

Bachelor’s degree preferred

Strumenti

Electronic health records

Admissions software

Descrizione del lavoro

Wings Recovery in Carlsbad, CA is hiring an Admissions Coordinator. This full-time hybrid/remote role serves as the main contact for prospective clients, guiding them from inquiry through admission with empathy and professionalism.

Responsibilities include coordinating assessments, collecting documentation, and assisting with insurance discussions. A background in behavioral health and CRM/eHR experience are preferred.