Compassionate Admissions Coordinator — Behavioral Health

Release Recovery; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Competitive salary

Job summary

Release Recovery is seeking a dedicated Admissions Coordinator to join our admissions team. This role serves as the welcoming first contact for prospective clients, families, and referral partners, guiding them through the admissions process and coordinating with clinical teams for placement.

The ideal candidate is compassionate, detail-oriented, and excels in clear communication and empathetic support in behavioral health settings.

Qualifications

• High school diploma or equivalent is required; bachelor’s degree preferred.
• Experience in admissions, healthcare administration, behavioral health, or customer service preferred.
• Strong organizational, written, and verbal communication skills.
• Experience with electronic records or CRM systems; KIPU experience preferred.
• Ability to work nights, weekends, and holidays as needed.
• On-call availability on a rotating basis for active admissions.
• Travel to various company locations or events as required.

Responsibilities

• Assist with client screenings and gather intake information.
• Review clinical records and summarize information for admissions.
• Follow up on missing documents and approvals.
• Refer questions to appropriate team member (clinical, financial, admission).
• Enter demographics, insurance information, contacts, allergies, and other details in KIPU.
• Upload clinical records and maintain current case notes.
• Prepare and transfer charts into KIPU for clinical and residential teams.
• Confirm required documentation and approvals before admissions handoff.
• Share program information, next steps, and arrival instructions.
• Send welcome materials and connect families with program contacts.
• Assist Admissions Managers with scheduling and logistical follow-up.
• Communicate case updates and changes in admission timing.
• Prepare admissions summaries for receiving teams.
• Participate in admissions meetings and complete follow-up tasks.

Skills

Accuracy

Organization

Communication

Technology

Judgment

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

KIPU

CRM systems

Job description

Release Recovery is seeking a dedicated Admissions Coordinator to join our admissions team. This role serves as the welcoming first contact for prospective clients, families, and referral partners, guiding them through the admissions process and coordinating with clinical teams for placement.

The ideal candidate is compassionate, detail-oriented, and excels in clear communication and empathetic support in behavioral health settings.