Hybrid Account Specialist - Sales Ops & Contracts

Springer Nature; New York (NY); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(K) Match

Hybrid policy

Summer hours

Paid time off

Flexible Spending

Commuter benefits

Life insurance

Disability insurance

Tuition assistance

Identity Theft Protection

Pet Insurance

Legal Insurance

Employee Assistance Program

Employee discounts

Employee social networks

Job summary

Springer Nature in New York City is seeking an Account Specialist in Sales Operations to support renewal planning, reporting, and contract administration. You will work closely with the sales team to drive renewals, prepare quotes, and ensure data quality in CRM/ERP systems, while advising on commercial contracting and process improvements.

The role demands a bachelor's degree and experience in customer service or sales operations, with strong Excel and Salesforce knowledge.

Qualifications

• Bachelor's Degree required.
• Experience in customer service, sales operations, or e-commerce is a plus.
• Experience with commercial processes including legal alignment, sales cycle, and customer engagement.
• Proficiency with MS Excel and MS Office Suite.
• Time and Project management experience.
• Strong stakeholder relationships management and a proactive, solution-driven approach.

Responsibilities

• Support sales planning, reporting, new, and renewals.
• Advisory and execution of commercial contracting and process excellence.
• Compliance, quality control, and deal alignment.
• World-class customer service support and data quality maintenance.
• Active participation in stakeholder and team meetings for continuous improvement.

Skills

Salesforce

MS Excel

MS Office

Time management

Stakeholder management

Project management

Customer service

Education

Bachelor's Degree

Tools

Salesforce CRM

CRM system

Job description

Springer Nature in New York City is seeking an Account Specialist in Sales Operations to support renewal planning, reporting, and contract administration. You will work closely with the sales team to drive renewals, prepare quotes, and ensure data quality in CRM/ERP systems, while advising on commercial contracting and process improvements.

The role demands a bachelor's degree and experience in customer service or sales operations, with strong Excel and Salesforce knowledge.