Hybrid Multimodal Account Manager — Quoting & Coverage

redwoodlogistics; Chicago (IL); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid time off

401k with match

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Mass transit benefit

Life insurance

Job summary

Redwood Logistics is seeking an Account Manager to support the successful execution of customer freight within a third-party brokerage environment. You will be a key contact for customers, carriers, and internal teams, ensuring loads are quoted, scheduled, covered, tracked, and delivered.

The ideal candidate is organized, responsive, and capable of managing multiple priorities in a fast-paced transportation setting. This full-time onsite role offers hybrid flexibility after training.

Qualifications

• Experience in third-party logistics or freight brokerage preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple loads, customers, and deadlines.
• Clear written and verbal communication.
• Strong problem-solving and follow-through abilities.
• Familiarity with transportation management systems.

Responsibilities

• Manage spot quote requests and build loads with complete details.
• Monitor load board activity and ensure coverage.
• Serve as primary contact for customers and carriers.
• Resolve routine service issues and escalate complex concerns.
• Investigate shipment issues and coordinate with internal teams.
• Review scorecards and reconcile data with systems.

Skills

Account management

Freight brokerage

Customer service

Transportation

MS Office

Load boards/TMS

Communication

Organizational skills

Tools

TMS software

MS Excel

Load boards

Billing systems

Job description

Redwood Logistics is seeking an Account Manager to support the successful execution of customer freight within a third-party brokerage environment. You will be a key contact for customers, carriers, and internal teams, ensuring loads are quoted, scheduled, covered, tracked, and delivered.

The ideal candidate is organized, responsive, and capable of managing multiple priorities in a fast-paced transportation setting. This full-time onsite role offers hybrid flexibility after training.