HVACR Field Service Advisor: Troubleshooter & Trainer

R.E. Michel Company, LLC; Absecon (NJ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Plans

Wellness Discounts through Blue365

24-Hour Nurse Advice Hotline

Employee Assistance Program

401(k)

Life and AD&D Insurance

Supplemental Life and AD&D Insurance

Short- and Long-term disability

Critical Illness/Accident Insurance/H

Job summary

R.E. Michel Company is hiring an HVACR Technical Service Advisor to respond to and troubleshoot technical questions from customers and internal teams. The TSA will travel to NJ, PA, MD, and DE, visit job sites with dealers, and stay current with HVACR equipment and product changes.

The role emphasizes accurate record-keeping, ongoing education, and strong communication across levels, using Word, Excel and Outlook for documentation.

Qualifications

• The TSA must travel to NJ, PA, MD and DE as part of duties.
• Proven HVACR background with strong troubleshooting ability.
• Proficient knowledge of electricity and heating equipment (gas and oil).
• Proficient knowledge of air conditioning, heat pumps, ducts, ventilation, refrigeration and hydronics.
• Ability to size and match equipment accurately.
• Effective communication at all levels and ability to teach/advise others.
• Familiarity with R.E. Michel's major product lines.
• Ability to maintain records using paper, electronic tracking and spreadsheets.
• Proficient with Word, Excel and Outlook

Responsibilities

• Respond to and troubleshoot technical questions from customers and internal teams.
• Make field visits to job sites with dealers as needed.
• Interact with manufacturers and promote product improvements.
• Maintain technical literature and attend meetings as required.
• Keep up-to-date with HVACR equipment and product changes.

Skills

HVACR knowledge

Troubleshooting

Travel availability

Communication

Record keeping

Technical training

Tools

Word

Excel

Outlook

Job description

R.E. Michel Company is hiring an HVACR Technical Service Advisor to respond to and troubleshoot technical questions from customers and internal teams. The TSA will travel to NJ, PA, MD, and DE, visit job sites with dealers, and stay current with HVACR equipment and product changes.

The role emphasizes accurate record-keeping, ongoing education, and strong communication across levels, using Word, Excel and Outlook for documentation.