HVACR Field Service & Technical Advisor

R.E. Michel Company, LLC; Crown Point (IN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life and AD&D Insurance

Disability Insurance

Employee Discount

Job summary

R.E. Michel Company, LLC is seeking an HVACR Technical Service Advisor to provide expert troubleshooting and support for our IN/IL/WI/IA service region.

The role requires travel to customer sites, collaboration with dealers, and ongoing technical education on HVACR equipment and products. You will respond to technical inquiries, document field activities, and promote improvements while maintaining detailed records.

Qualifications

• Proven HVACR background with ability to troubleshoot effectively.
• Ability to travel to job sites as required.
• Proficient knowledge of electricity, heating equipment (gas and oil).
• Proficient knowledge of air conditioning, heat pumps, duct design, ventilation, refrigeration, and hydronics.
• Ability to size and match equipment accurately.
• Strong communication and instructional skills.
• Familiarity with R.E. Michel product lines.
• Ability to maintain records via paper and digital tools.

Responsibilities

• Respond to and troubleshoot technical questions from customers and dealers.
• Visit job sites with dealers as needed; promote product improvements.
• Maintain accurate records of field visits and technical literature; participate in meetings.

Skills

HVACR troubleshooting

Customer communication

Field service travel

Electrical knowledge

Tools

Word

Excel

Outlook

Job description

R.E. Michel Company, LLC is seeking an HVACR Technical Service Advisor to provide expert troubleshooting and support for our IN/IL/WI/IA service region.

The role requires travel to customer sites, collaboration with dealers, and ongoing technical education on HVACR equipment and products. You will respond to technical inquiries, document field activities, and promote improvements while maintaining detailed records.