HVACR Technical Service Advisor

R.E. Michel Company, LLC; Lewes (DE); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Insurance

Employee Discount

On-site Training

Weekly Pay

Job summary

R.E. Michel Company, LLC in the PA/NJ/MD/DE area seeks an HVACR Technical Service Advisor responsible for troubleshooting technical questions from customers and field staff, traveling to job sites as needed.

You will interact with manufacturers, promote product improvements, maintain records of field visits, and pursue ongoing training in HVACR equipment and systems.

Qualifications

• Travel required to perform duties.
• Proven HVACR field experience with troubleshooting ability.
• Proficient knowledge of electricity and heating equipment (gas and oil).
• Knowledge of air conditioning, heat pumps, ducts, ventilation, refrigeration, and hydronics.
• Ability to size and match equipment.
• Effective communication and teaching skills.
• Knowledge of R.E. Michel's major product lines.
• Maintain records via paper, electronic tracking, and spreadsheets.
• Proficient with Word, Excel, and Outlook.

Responsibilities

• Respond to and troubleshoot technical questions from internal and external customers.
• Make visits to job sites with dealers as necessary.
• Interact with manufacturers and promote product improvements.
• Maintain accurate records of field visits; attend Tech Service Advisor meetings.
• Continue education regarding new HVACR equipment/products.

Skills

HVACR experience

Troubleshooting

Electrical knowledge

Air conditioning

Heat pumps

Duct design

Refrigeration

Hydronics

Equipment sizing

Communication

Tools

Word

Excel

Outlook

Job description

Job Title: HVACR Technical Service Advisor

Full Time/Exempt

PA/NJ/MD/DE Area

Reports to: Director of Technical Services

General Summary:

The Technical Service Advisor (TSA) is responsible for effectively responding to and troubleshooting technical questions from internal and external customers. Areas to be covered will include parts of NJ, PA, MD, NJ.

Responsibilities Include

The TSA interacts with manufacturers and promotes improvements in products; maintains accurate records of field visits; makes visits to job sites with dealers as necessary; attends semi-annual Tech Service Advisor meetings; maintains technical literature; continues education regarding new and changing HVACR equipment/products.

Requirements Include

• The TSA must be able to travel in order to perform job duties.
• Proven background and experience in the HVACR field with the ability to troubleshoot effectively.
• Proficient knowledge of electricity, and heating equipment, both gas and oil.
• Proficient knowledge of air conditioning, heat pumps, duct system design, ventilation, refrigeration, and Hydronics.
• Ability to accurately size and match equipment.
• Ability to communicate effectively at all levels in a professional manner and teach/give clear instruction. This may be obtained through technical training and job experience.
• Knowledge and understanding of R.E. Michel's major product lines.
• Ability to maintain accurate records via paper, electronic tracking, and spreadsheets.
• Proficient use of computer programs such as Word, Excel, and Outlook/Email.

What is R.E Michel Company?

The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family-owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts, and supplies. We operate in more than 300 locations with employees who service our customers with pride!

Why Work for Us?

We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry.

R.E. Michel Company Benefit Package Includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue365
• Access to 24-Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short- and Long-term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
• Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
• Career Advancement Opportunities & On-site training courses
• Weekly Pay- Every Friday