HVACR Technical Service Advisor

R.E. Michel Company, LLC; Absecon (NJ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Plans

Wellness Discounts through Blue365

24-Hour Nurse Advice Hotline

Employee Assistance Program

401(k)

Life and AD&D Insurance

Supplemental Life and AD&D Insurance

Short- and Long-term disability

Critical Illness/Accident Insurance/H

Job summary

R.E. Michel Company is hiring an HVACR Technical Service Advisor to respond to and troubleshoot technical questions from customers and internal teams. The TSA will travel to NJ, PA, MD, and DE, visit job sites with dealers, and stay current with HVACR equipment and product changes.

The role emphasizes accurate record-keeping, ongoing education, and strong communication across levels, using Word, Excel and Outlook for documentation.

Qualifications

• The TSA must travel to NJ, PA, MD and DE as part of duties.
• Proven HVACR background with strong troubleshooting ability.
• Proficient knowledge of electricity and heating equipment (gas and oil).
• Proficient knowledge of air conditioning, heat pumps, ducts, ventilation, refrigeration and hydronics.
• Ability to size and match equipment accurately.
• Effective communication at all levels and ability to teach/advise others.
• Familiarity with R.E. Michel's major product lines.
• Ability to maintain records using paper, electronic tracking and spreadsheets.
• Proficient with Word, Excel and Outlook

Responsibilities

• Respond to and troubleshoot technical questions from customers and internal teams.
• Make field visits to job sites with dealers as needed.
• Interact with manufacturers and promote product improvements.
• Maintain technical literature and attend meetings as required.
• Keep up-to-date with HVACR equipment and product changes.

Skills

HVACR knowledge

Troubleshooting

Travel availability

Communication

Record keeping

Technical training

Tools

Word

Excel

Outlook

Job description

Job Title: HVACR Technical Service Advisor

Full Time/Exempt

PA/NJ/MD/DE Area

Reports to: Director of Technical Services

General Summary:

The Technical Service Advisor (TSA) is responsible for effectively responding to and troubleshooting technical questions from internal and external customers. Areas to be covered will include parts of NJ, PA, MD, NJ.

Responsibilities Include

The TSA interacts with manufacturers and promotes improvements in products; maintains accurate records of field visits; makes visits to job sites with dealers as necessary; attends semi-annual Tech Service Advisor meetings; maintains technical literature; continues education regarding new and changing HVACR equipment/products.

Requirements Include

• The TSA must be able to travel in order to perform job duties.
• Proven background and experience in the HVACR field with the ability to troubleshoot effectively.
• Proficient knowledge of electricity, and heating equipment, both gas and oil.
• Proficient knowledge of air conditioning, heat pumps, duct system design, ventilation, refrigeration, and Hydronics.
• Ability to accurately size and match equipment.
• Ability to communicate effectively at all levels in a professional manner and teach/give clear instruction. This may be obtained through technical training and job experience.
• Knowledge and understanding of R.E. Michel's major product lines.
• Ability to maintain accurate records via paper, electronic tracking, and spreadsheets.
• Proficient use of computer programs such as Word, Excel, and Outlook/Email.

What is R.E Michel Company?

The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family-owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts, and supplies. We operate in more than 300 locations with employees who service our customers with pride!

Why Work for Us?

We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry.

R.E. Michel Company Benefit Package Includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue365
• Access to 24-Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short- and Long-term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
• Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
• Career Advancement Opportunities & On-site training courses
• Weekly Pay- Every Friday