HVACR Technical Service Advisor

R.E. Michel Company, LLC; Crown Point (IN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life and AD&D Insurance

Disability Insurance

Employee Discount

Job summary

R.E. Michel Company, LLC is seeking an HVACR Technical Service Advisor to provide expert troubleshooting and support for our IN/IL/WI/IA service region.

The role requires travel to customer sites, collaboration with dealers, and ongoing technical education on HVACR equipment and products. You will respond to technical inquiries, document field activities, and promote improvements while maintaining detailed records.

Qualifications

• Proven HVACR background with ability to troubleshoot effectively.
• Ability to travel to job sites as required.
• Proficient knowledge of electricity, heating equipment (gas and oil).
• Proficient knowledge of air conditioning, heat pumps, duct design, ventilation, refrigeration, and hydronics.
• Ability to size and match equipment accurately.
• Strong communication and instructional skills.
• Familiarity with R.E. Michel product lines.
• Ability to maintain records via paper and digital tools.

Responsibilities

• Respond to and troubleshoot technical questions from customers and dealers.
• Visit job sites with dealers as needed; promote product improvements.
• Maintain accurate records of field visits and technical literature; participate in meetings.

Skills

HVACR troubleshooting

Customer communication

Field service travel

Electrical knowledge

Tools

Word

Excel

Outlook

Job description

Job Title: HVACR Technical Service Advisor

Full Time/Exempt

Location: IN/IL/WI/IA Area

Reports to: Director of Technical Services

Attention Applicants: We are requesting that you submit your application with a resume attached OR complete question #5 with a full account of your work history. If you do not have a resume, please enter NA in the resume text box. Any questions? Please contact Meghan Allen in HR @ 1-888-240-3636

General Summary

The Technical Service Advisor (TSA) is responsible for effectively responding to and troubleshooting technical questions from internal and external customers. Areas to be covered will include parts of IN, IL, WI, IA.

Responsibilities Include

The TSA interacts with manufacturers and promotes improvements in products; maintains accurate records of field visits; makes visits to job sites with dealers as necessary; attends semi-annual Tech Service Advisor meetings; maintains technical literature; continues education regarding new and changing HVACR equipment/products.

Requirements Include

• The TSA must be able to travel in order to perform job duties.
• Proven background and experience in the HVACR field with the ability to troubleshoot effectively.
• Proficient knowledge of electricity, and heating equipment, both gas and oil.
• Proficient knowledge of air conditioning, heat pumps, duct system design, ventilation, refrigeration, and Hydronics.
• Ability to accurately size and match equipment.
• Ability to communicate effectively at all levels in a professional manner and teach/give clear instruction. This may be obtained through technical training and job experience.
• Knowledge and understanding of R.E. Michel's major product lines.
• Ability to maintain accurate records via paper, electronic tracking, and spreadsheets.
• Proficient use of computer programs such as Word, Excel, and Outlook/Email.

R.E. Michel Company Benefit Package Includes

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue365
• Access to 24-Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short- and Long-term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount "IsExpired":false}